I tried contacting hotels.com to get a refund on my stay, but this hotel refused.
The room is nasty. The floor is stained. It smells like smoke and mold. There’s hair in the shower that I haven’t used. There was a drink spilled all over the elevator that we told the front desk clerk about last night and he said day shift would deal with it.
Housekeeping had to ask permission from management to get us a towel for our SECOND night.
It’s one of the worst hotels I’ve ever stayed at and if this is how Holiday Inn conducts business and treats it’s guests, I will never stay with them again and I will make sure no one I know ever does again either.
This place is disgusting and I feel I should be refunded for a horrible, horrible stay that I have to suffer through one more night because I can’t afford to cancel and not be refunded.