On arrival were not impressed with the attitude of the front desk, not very accommodating at all, all the reception area lights were off it was not very inviting to say the least
The property although clean in some aspects could do with a little maintenance, balcony, sink, taps and bath.
On the plus side, food excellent, dining room staff excellent, night porter excellent.
The hotel also accommodated for my dislike of fish.
This was the most expensive hotel of our whole trip but certainly not the best.
We understand that the whole of hakone had just been hit by the typhoon and therefore appreciate that things where not normal with many people cancelling their reservations
. May be it would have been better to close for a few days and give refunds
