- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable trip.
Excellent services. Relaxing atmosphere and good experience with Japanese banquet meal.
Stayed 1 night in Feb 2020
Photo gallery
Guest reviews
4.5 out of 5 Wonderful
47 reviews
Guests rated this property 4.8/5 for cleanliness.
Popular amenities
Free WiFi
Breakfast included
Parking included
Air Conditioning
Restaurant
Housekeeping
Cleaning and safety practices
Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment
Map
230 Yumoto Chaya, Ashigarashimo-gun, Hakone, Kanagawa
Explore the area
Kanagawa Prefectural Museum of Natural History6 min drive
Hakone Kowakien Yunessun23 min drive
Hakone Open Air Museum23 min drive
Choose dates to view prices
Western-style Room with Living Room and River View TC3
Photos of Western-style Room with Living Room and River View TC3
Western-style Room with Living Room and River View TC3
5/5 guest room ratingMore detailsRoom amenities
- 548 sq ft
- River view
- Sleeps 3
- 3 Twin Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 30
Room details
3 Twin Beds
548-sq-foot room with river views
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator, minibar, electric kettle, and free bottled water
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Japanese-style Room with River View TD2
Photos of Japanese-style Room with River View TD2
Japanese-style Room with River View TD2
5/5 guest room ratingMore detailsRoom amenities
- 495 sq ft
- River view
- Sleeps 2
- 1 Double Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
1 Double Bed
495-sq-foot room with river views
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator, minibar, electric kettle, and free bottled water
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Japanese-style Room with River View FA4
Photos of Japanese-style Room with River View FA4
Japanese-style Room with River View FA4
5/5 guest room ratingMore detailsRoom amenities
- 548 sq ft
- River view
- Sleeps 4
- 2 Twin Beds and 2 Twin Futons
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 40
Room details
2 Twin Beds and 2 Twin Futons
548-sq-foot room with river views
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator, minibar, electric kettle, and free bottled water
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Japanese-style Room with River View FA5
Photos of Japanese-style Room with River View FA5
Japanese-style Room with River View FA5
5/5 guest room ratingMore detailsRoom amenities
- 624 sq ft
- River view
- Sleeps 5
- 2 Twin Beds and 3 Twin Futons
Room information
Bed details
Bed details
Sleeps
- Max people: 5Max adults: 50
Room details
2 Twin Beds and 3 Twin Futons
624-sq-foot room with river views
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator, minibar, electric kettle, and free bottled water
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
Western-style Room with Outdoor Bath and River View RA2
Photos of Western-style Room with Outdoor Bath and River View RA2
Western-style Room with Outdoor Bath and River View RA2
5/5 guest room ratingMore detailsRoom amenities
- 624 sq ft
- River view
- Sleeps 2
- 2 Twin Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
2 Twin Beds
624-sq-foot room with river views
Internet - Free WiFi
Entertainment - Flat-screen TV
Food & Drink - Refrigerator, minibar, electric kettle, and free bottled water
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available
Non-Smoking
About this area
Hakone
Located in Hakone, Hoshino Resorts KAI Hakone is on the waterfront. The area's natural beauty can be seen at Lake Ashi and Hakone Gora Park, while Hakone Open Air Museum and Museum of the Little Prince are cultural highlights. Hakone Kowakien Yunessun and Mishima Sky Walk are also worth visiting.
Visit our Hakone travel guideWhat's nearby
- Kanagawa Prefectural Museum of Natural History - 6 min drive
- Odawara Wanpaku Land - 15 min drive
- Hakone Kowakien Yunessun - 23 min drive
- Hakone Open Air Museum - 23 min drive
- Hakone Gora Park - 24 min drive
Getting around
- Hakone Yumoto Station - 8 min drive
- Kowakidani Station - 13 min drive
Restaurants
- Tenseien - 19 min walk
- Sagamiya - 4 min drive
- Bakery & Table - 9 min drive
- La Terrazza - 9 min drive
- Ichiya-jo - 9 min drive
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Social distancing
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free self parking
- Limited parking spaces
Food and drink
- Free local cuisine breakfast available daily 7:30 AM–9:00 AM
- 1 restaurant
Things to do
- Hot springs
Family friendly
- Refrigerator
Conveniences
- Elevator
- Gift shop/newsstand
- Library
Guest services
- 24-hour front desk
- Daily housekeeping
- Luggage storage
- Multilingual staff
Languages spoken
- English
- Japanese
Outdoors
- Garden
Spa
- Indoor mineral hot springs (onsen)
- Massage - deep-tissue
- Outdoor mineral hot springs (onsen)
- Separate men/women areas in public bath
- Yukata (Japanese robe)
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
Bathroom
- Bidet
- Deep soaking bathtub
- Free toiletries
- Hair dryer
- Separate bathtub and shower
- Towels
Entertainment
- Flat-screen TV
Food and drink
- Electric kettle
- Free bottled water
- Minibar
- Refrigerator
More
- Desk
- Laptop-friendly workspace
- Phone
- Safe
- Slippers
Policies
Check-in
Check-in from 3 PM - 6 PM
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children 11 and younger are not allowed at this property; All guests older than 11 are welcome
Cribs (infant beds) are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: JPY 150 per person, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Refrigerator fee: JPY 0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.
We should mention
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 11 years old and younger are not permitted at this property
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Property is also known as
Hoshino Resorts KAI Hakone Inn
Hoshino s KAI Hakone Inn
Hoshino Resorts KAI Hakone Ryokan
Hoshino Resorts KAI Hakone Hakone
Hoshino Resorts KAI Hakone Ryokan Hakone
Frequently asked questions
Guest reviews
4.8
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.6
Property condition
- Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ryokan was full of old world Japanese culture and traditions but with an updated elegance. The grounds where beautiful in the mountain country setting of Hakone. The hot spring baths where well kept, clean, and had upscale amenities. The staff was so polite and pleasant. As you drove away up the drive they would stand at the entrance and bow to you until you left sight. We will never forget our incredible stay!!
Stayed 2 nights in Nov 2019
- Liked: Cleanliness, staff & service, property conditions & facilities
The resort was beautiful! The staff was incredibly friendly, helpful and accommodating. The standout for us by far, was the beautiful onsen and view! We had a great stay!
Stayed 1 night in Jul 2019
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, excellent staff and amenities available. Onset very good
Stayed 2 nights in May 2019