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Featured Image
Terrace/Patio
Minibar, in-room safe, desk, laptop workspace
Flat-screen TV
View from Room

Guest reviews

4.5 out of 5 Wonderful
47 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
Air Conditioning
Restaurant
Housekeeping

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationKanagawa Prefectural Museum of Natural History6 min drive
Popular LocationHakone Kowakien Yunessun23 min drive
Popular LocationHakone Open Air Museum23 min drive

Choose dates to view prices

  • Western-style Room with Living Room and River View TC3

    5/5 guest room rating

    Room amenities

    • 548 sq ft
    • River view
    • Sleeps 3
    • 3 Twin Beds
    More detailsWestern-style Room with Living Room and River View TC3
  • Japanese-style Room with River View TD2

    5/5 guest room rating

    Room amenities

    • 495 sq ft
    • River view
    • Sleeps 2
    • 1 Double Bed
    More detailsJapanese-style Room with River View TD2
  • Japanese-style Room with River View FA4

    5/5 guest room rating

    Room amenities

    • 548 sq ft
    • River view
    • Sleeps 4
    • 2 Twin Beds and 2 Twin Futons
    More detailsJapanese-style Room with River View FA4
  • Japanese-style Room with River View FA5

    5/5 guest room rating

    Room amenities

    • 624 sq ft
    • River view
    • Sleeps 5
    • 2 Twin Beds and 3 Twin Futons
    More detailsJapanese-style Room with River View FA5
  • Western-style Room with Outdoor Bath and River View RA2

    5/5 guest room rating

    Room amenities

    • 624 sq ft
    • River view
    • Sleeps 2
    • 2 Twin Beds
    More detailsWestern-style Room with Outdoor Bath and River View RA2

About this area

Hakone

Located in Hakone, Hoshino Resorts KAI Hakone is on the waterfront. The area's natural beauty can be seen at Lake Ashi and Hakone Gora Park, while Hakone Open Air Museum and Museum of the Little Prince are cultural highlights. Hakone Kowakien Yunessun and Mishima Sky Walk are also worth visiting.

Visit our Hakone travel guide
Map
Popular Location

What's nearby

  • Kanagawa Prefectural Museum of Natural History - 6 min drive
  • Odawara Wanpaku Land - 15 min drive
  • Hakone Kowakien Yunessun - 23 min drive
  • Hakone Open Air Museum - 23 min drive
  • Hakone Gora Park - 24 min drive

Getting around

  • Hakone Yumoto Station - 8 min drive
  • Kowakidani Station - 13 min drive

Restaurants

  • Tenseien - 19 min walk
  • Sagamiya - 4 min drive
  • Bakery & Table - 9 min drive
  • La Terrazza - 9 min drive
  • Ichiya-jo - 9 min drive

About this property

Hoshino Resorts KAI Hakone

Riverwalk ryokan with free breakfast and restaurant
A restaurant, a 24-hour front desk, and a library are available at this smoke-free ryokan. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Additionally, multilingual staff, a garden, and gift shops/newsstands are onsite. All 32 rooms boast deep soaking tubs and offer free WiFi and flat-screen TVs. Guests will also find refrigerators, minibars, and separate bathtubs and showers.
Hoshino Resorts KAI Hakone offers 32 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, bidets, and complimentary toiletries.

This Hakone ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include deep-tissue massages and massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Limited parking spaces

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM–9:00 AM
  • 1 restaurant

Things to do

  • Hot springs

Family friendly

  • Refrigerator

Conveniences

  • Elevator
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Japanese

Outdoors

  • Garden

Spa

  • Indoor mineral hot springs (onsen)
  • Massage - deep-tissue
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in from 3 PM - 6 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 11 and younger are not allowed at this property; All guests older than 11 are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Refrigerator fee: JPY 0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 11 years old and younger are not permitted at this property
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hoshino Resorts KAI Hakone Inn
Hoshino s KAI Hakone Inn
Hoshino Resorts KAI Hakone Ryokan
Hoshino Resorts KAI Hakone Hakone
Hoshino Resorts KAI Hakone Ryokan Hakone

Frequently asked questions

Can I cancel my reservation for free at Hoshino Resorts KAI Hakone and receive a full refund?
Yes, Hoshino Resorts KAI Hakone offers free cancellation on select room rates, because flexibility matters! Please refer to Hoshino Resorts KAI Hakone cancellation policy on our site for more details about any exclusions or requirements.
Is Hoshino Resorts KAI Hakone pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking is free at this property.
What time is check-in at Hoshino Resorts KAI Hakone?
Check-in is from 3 PM–6 PM.
What time is check-out at this property?
Check-out is at noon.
Where is Hoshino Resorts KAI Hakone located?
Situated on the riverwalk, this ryokan is 0.9 mi (1.5 km) from Tamadare Falls and within 3 mi (5 km) of Hiryu Falls and Kanagawa Prefectural Museum of Natural History. Lake Ashi and Hakone Shrine are also within 6 mi (10 km).

Guest reviews

Overall score and ratings for Hoshino Resorts KAI Hakone

4.5
Wonderful
5 - Excellent
32
4 - Good
9
3 - Okay
4
2 - Mediocre
1
1 - Poor
1
4.8
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.6
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable trip.

Excellent services. Relaxing atmosphere and good experience with Japanese banquet meal.

Stayed 1 night in Feb 2020
3.0 out of 5 Okay
  • Liked: Cleanliness, staff & service, amenities

Stayed 1 night in Nov 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Ryokan was full of old world Japanese culture and traditions but with an updated elegance. The grounds where beautiful in the mountain country setting of Hakone. The hot spring baths where well kept, clean, and had upscale amenities. The staff was so polite and pleasant. As you drove away up the drive they would stand at the entrance and bow to you until you left sight. We will never forget our incredible stay!!

Stayed 2 nights in Nov 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities

The resort was beautiful! The staff was incredibly friendly, helpful and accommodating. The standout for us by far, was the beautiful onsen and view! We had a great stay!

Stayed 1 night in Jul 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel, excellent staff and amenities available. Onset very good

Stayed 2 nights in May 2019