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"Hidden daily “urban” fee. Cost me as much as a whole night’s worth stay. Would have chosen a different hotel had the hidden extra daily fee been made clear when booking, rather than finding out when I’m checking in and it’s too late. A real drag on my vacation trip. "

"The pool was ice cold. "

"I liked it"

"Great location and walking distance around downtown. Room was clean and well kept. "

"Very nice for short stay for business"

"I have gone by this hotel for over thirty years and always wanted to stay here. Our room had a magnificent view of the lake and everything from the Ferris wheel at Navy Pier to the Field Museum. The room did not have good climate control. We did have to have the windows open. Thankfully, the weather was mild outside, which made things ultimately very comfortable."

"Great staff and great service. Amenities need update and bathroom as well."

"We stay for one night . Service was very good staff was very friendly helpful. especially the valid parking staff was very nice and helpful."

"We were initially booked at the main location on the River Walk, but we were then instructed that we would need to move to another nearby location upon arrival. The receptionist told us that the company intentionally overbooks its main location and reserves some capacity at other locations to entice customers. BE VERY WARY OF THE BAIT AND SWITCH. If you stay at this hotel (I highly advise against it), I recommend calling ahead to verify that you are actually booked at the correct location."