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"Check in was 5 p.m., not 4 p.m., due to computers down. Was given handicap room, but did NOT request. Paid for view, but had to overlook a non functioning jacuzzi with dirty sand bags, construction fence with fake ivy, etc. which blocked much of our view. Property is poorly maintained. Room had dirty and worn carpeting, dirty cloth footstool, missing trim pieces in bathroom, etc. Paint peeling outside, no cushions available for outdoor wicker furniture."

"Clean, comfortable room. Helpful staff. Decent breakfast. Overall a nice stay. "

"We like to stay at this location. The breakfast is always hot and delicious. Room are set up nice."

"Customer service was amazing! Definitely coming back! "

"The staff is really amazing! My only complaint is that the carpets are dinghy and the walls need to be cleaned. The bed was very comfortable. It seems as if this was once a great hotel but it is losing its luster due to age and it is in need of a deep clean."

"The new parking garage was a huge plus. "

"Exceptional. All around lovely"

"The view of the lake was so satisfying and relaxing and the location was great. The amenities that were offered in this property was unbeatable. They provided everything we needed to have a comfortable stay. The only thing that needed to be changed were the kitchen towels were very old and had a pretty musty stench to them and the pool towels needed some updating and lastly the body wash was empty in one of the bathrooms. Other than that, we will be returning again the next time we visit Big Bear Lake."

"Clean room, comfortable beds, safe and quiet neighborhood with all the amenities we needed. "