Ratings based on 98 Verified Reviews
They paid and stayed. We double-checked.
3.1 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.9 Hotel condition
They paid and stayed.
by A verified traveler from Tempe, AZ
unsatisfiedPosted Aug 4, 2015
Cons: The hotel is in desperate need of upgrading, cleaning
The hotel is in desperate need of upgrading. The room was not clean, the linoleum was torn, the bathtub was dirty, nail polish on counter and floor had not been cleaned up, the walls were dirty in entire hotel room.
by A verified traveler
Bad ExperiencePosted Jul 14, 2015
The hotel smelled of smoke and mildew/mold. I left the hotel and went across the street to the Marriott. Decided to pay for two hotels rather than stay there. Asked for place to eat and the receptionist gave me brochures for take out. Could have eaten at the Marriott and other hotels around the area. She sent me to Dave and Busters; I walked. Not a good experience.
for Everyoneby A verified traveler from Terre Haute,In.
Very nice hotelPosted Jul 6, 2015
The room was very clean had everything we needed and then some. The staff was very personable very helpful and considerate. The pool was open and clean. We enjoyed our stay however they could use an ice machine.
by A verified traveler from Orlando FL
Not your typical Ext Stay qualityPosted May 27, 2015
During my stay, the pool was closed, elevator out of order. The first room I was issued had not been cleaned from last guest's stay. Kitchen area linoleum torn. Coffee maker and standard kitchen supplies are a special request.
for Couplesby Palanski from Atlanta
No elevator really!!Posted May 12, 2015 on Hotels
The bed was so uncomfortable I would have done better sleeping on the floor. Room was on 3rd floor at opposite end of the hotel with no elevator and stairwell door didn't work from the outside. So we had to walk around to the front to enter repeatedly.
for Familiesby A verified traveler
Stay Away !~Posted May 8, 2015 on Hotels
Worst room I have every stayed in. Total dump!
for Getaway With Friendsby Patrick from Chicago
Going down the wrong pathPosted May 8, 2015 on Hotels
They didn't have dishes in the room had to go get them from the front desk, and the room had a full size bed, for two people. If you stay here get the larger room and ask for dishes when you check in.
for Familiesby John from Stuart
Stay Away very poor service.Posted May 6, 2015 on Hotels
This was the worst hotel I have ever stayed in. The nonsmoking room had a very heavy smell of cigarette smoke. When I questioned it, I was told that it was a nonsmoking room. The elevator was not working and and hadn't for some time. The so called "Grab and go breakfast", was a joke. The only thing to drink was coffee or hot water. No juice, milk or even cold water. Food, forget it. Maybe a muffin or a bag of oatmeal or an oatmeal bar. Finally, the only way to get your room cleaned and beds made, you had to pay extra. I paid $87. a night, I have had a lot better room/service for a lot less.
by A verified traveler from Georgia
Shocked...Posted May 4, 2015
Cons: Have more customer service training. Do some upgrading to the facility inside.
Location: It is near Dave and Buster's where I take my son frequently. This night we were returning from the Victory Casino Cruise.
I have been to this hotel before and never experienced what I did this night. I arrived to the front door "propped" open and a note saying it was broke and use the house phone for the night attendant. After 3 calls, she answered and I explained I had a late check-in, she said "I'll be there" and hung up. It's after 1 and she took 30 more minutes to check me into a prepaid room, that was already printed out and assigned, because she just picked it up off the counter. She said the computer was "acting up"....she swiped my card several times and then informed me that I was on the second floor AND that the elevator was out of order, to take the stairs! I paid $90 plus for this room that was empty, no kitchen ware, just the basics, towels, wash clothes, and soap! I am very upset, but was too tired to try to get anything out of her.
by A verified traveler from georgia
100% smoke free hotel?Posted Apr 4, 2015
Pros: Al least the room they gave me was smoke free I have to recognize that
Cons: Some updates needed, a more decent elevator
Location: The location is great that was the reason I chose this hotel
The smell of cigarette in the hallways is so strong and disgusting