“I booked a king suite and after checking in and entering the room, it was NOT a suite but rather just a king room with no chairs or sofa. The night staff person was very cordial but said that there were no king suites available. What is the purpose of reserving a particular type of room only to find out that none is available? We were given a substandard room that looked like a construction zone! I was refunded a seemingly small amount for the inconvenience, but I believe I should have been……
“I booked a king suite and after checking in and entering the room, it was NOT a suite but rather just a king room with no chairs or sofa. The night staff person was very cordial but said that there were no king suites available. What is the purpose of reserving a particular type of room only to find out that none is available? We were given a substandard room that looked like a construction zone! I was refunded a seemingly small amount for the inconvenience, but I believe I should have been……
Steven