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front desk staff is hit or miss each time I'm there. Sometimes great and friendly. Sometimes not present and so much multi tasking with food and bar, they don't always put customers first for checking in.
The only area of improvement would be the hotel needs some TLC. A fresh coat of paint and switching out the shower head would spruce things up considerably. Otherwise, the beds were comfy, nice amenities...and above all the staff were AMAZING! Nearly everyone greeted me with a smile, looked me in ...
This is an older hotel and it still shows signs of that (low ceilings, small dated bathrooms, etc), but they do a good job of covering that up with some contemporary furniture and fixtures. Paid parking is in a lot across the street ($12 per day, I think). Location is great. The heart of the power ...
It was a nice hotel and reasonably priced. The only complaint is the bed. They were aweful! Foam on springs that sunk in when you laid on it, no support. If they would upgrade the beds, it would have been great.
I usually always stay here when im in Kansas City...they only thing I would change is that they repair things that need repaired. The room I stayed in this time had a broken vent in bathroom and the front part of the bathroom counter top was falling.... otherwise I enjoy this hotel
The view from our room was amazing. Seeing the lights of downtown Kanas City was amazing. Union Station in waking distance and didn't even have to step outside to get there. Also plenty of restaurants to choose from all in one location. Very nice place.
Our reservation was for a room with a king size bed. When we checked in the nice lady at the front desk said they did not have king size beds available. We ended up in a room with a full size bed that was not even the size of a queen . The hot tub was out of order. The people working at the motel ...
When we arrived, we were given the keys to a room that had yet to be cleaned by the housekeeping staff. Unfortunately we were on the 8th floor and had to carry all of our stuff back to the elevator and front desk to get reassigned to another room. After that...it was a very pleasant experience. Great ...
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