Ratings based on 753 Verified Reviews

4.0 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ft smith ar

welcome home

Posted Feb 14, 2017
Pros: nothing was out of place
Location: close to everything needed
this was just like coming home very nice in all ways thank you from your guest
Comment from Hotel Management
Feb 15, 2017 by Lana, Hotel Management
Thank you for staying with us and giving us your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Farrell, PA

Comfortable and Clean

Posted Jan 21, 2017
The room was available when arrived at 10pm. The room was clean. The bed was comfortable. The door key did not work real well. It took many tries to get the green light but that is a minor issue. The breakfast is a typical Choice Hotel breakfast but that is adequate. The dining area is clean. The reception desk staff were sociable and pleasant and helpful.
Comment from Hotel Management
Jan 24, 2017 by Manager, Hotel Management
Thank you for staying with us and giving us your feedback!
2 out of 5
by A verified traveler

Needs some work

Posted Jan 8, 2017
Pros: Cost and location
Cons: The hotel needs some work
The rooms were okay. It was a good size and they were basically clean. The hotel is dirty and it looks like no one has worked on it in years. The staff was friendly.
Comment from Hotel Management
Jan 9, 2017 by Lana, Hotel Management
Thank you for staying with us and your feedback. I have noted your comments and will be discussing this with our housekeeping staff.
2 out of 5
by A verified traveler from Frisco, Texas

Not the nice place I thought it would be!!

Posted Jan 4, 2017
Rooms needed updating and had a slight oder! The bathroom was not cleaned behind the door! Cob webs and dirt in plain sight when door closed! Pool needs a lot of work!
Comment from Hotel Management
Jan 9, 2017 by Lana, Hotel Management
Thank you for staying with us and your feedback. I have noted your comments and will be discussing this with our housekeeping staff.
3 out of 5
by A verified traveler from Minneapolis

Excellent staff...hotel not so much

Posted Dec 19, 2016
Pros: The staff was nice and it's located close to restaurants and shopping centers. Also close to highway 35.
Cons: The hotel needs some updating and some serious cleaning. It's not so dirty that it was awful but there is a smell to it and it's too bad.
Location: Close to restaurants and shopping centers.
The staff was extremely nice and helpful, but the hotel is not that great. It looks like it was a very nice place at one point, but they're not keeping up with maintenance. There is also a smell to it. I would not recommend. The photos on Expedia make it look nicer than it is so don't be fooled.
Comment from Hotel Management
Dec 20, 2016 by gm, Hotel Management
Dear Lucia, We appreciate all guest feedback as it helps us become a better hotel. I am sorry your stay was not up to our standards and we are working hard to fix these issues. Sincerely, Lana T. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from detroit, mi

Close to shopping and food.

Posted Dec 5, 2016
Bed wasn't as comfortable as some beds. Ours was very used and sunk towards the middle. My moms was better. It was still comfortable and clean. Overall a good price for what you get. Breakfast was a plus!
Comment from Hotel Management
Dec 6, 2016 by Michelle, Hotel Management
Thank you for staying with us and giving us your feedback. I am happy to hear you enjoyed the breakfast and the value paid was good!
1 out of 5
by A verified traveler from US

Would not return

Posted Nov 21, 2016
Pictures are deceiving. This hotel was filthy and if I hadn't checked in so late I would have cancelled and gone somewhere else. I accidentally left a bath robe and they could not locate it and return it.
Comment from Hotel Management
Nov 28, 2016 by Michelle, Hotel Management
Dear Valued Guest, Thank you for staying with us. Your feedback is important to us to improve our accommodations for all our guest. I will be meeting with our housekeeping staff to correct any issues.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great hotel in wonderful location

Posted Nov 16, 2016
Location: It's just minutes from the HST home and library and World's of Fun.
The location of this hotel made it easy for us to get to everywhere in KC quickly. There is just about every kind of store and restaurant very close nearby. The hotel has all the comforts of home.
Comment from Hotel Management
Nov 17, 2016 by Michelle, Hotel Management
Dear Valued Guest, Thank you for staying with us and your nice comments. I am happy to hear you enjoyed your stay and the location. Warm Regards, Michelle Manager
4 out of 5
by A verified traveler

Would return.

Posted Nov 15, 2016 on Hotels
The people were nice, and had an outstanding omelet made for me the first morning.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for staying with us and your nice comments. I am happy to hear you enjoyed your stay and the location. Warm Regards, Michelle Manager
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for staying with us and your 5 star rating. Warm Regards, Michelle Manager