Posted Sep 14, 2016
I had booked a single guest room for 4 nights so knew it would be on the small side but it was smaller and darker than it appeared on website photos. The luggage rack was in front of the closet so when it was in use, you could barely open the closet doors. There was nowhere else to put it. The room was poorly lit generally but worse on my first night when it appears that the power was out on one side of the room as my phone didn't charge and there was no lighting. This was rectified after I reported it the next day. On a positive note, the bathroom was bright with two mirrors and, although not luxurious, was reasonably well-appointed. The glassed-in shower was small but functional. However, the small pedal bin didn't work and one day, one of my towels was thin and full of holes. The bed was comfortable and the room was clean. It just didn't meet my expectations for the price so I was disappointed. I feel it was overrated at 4 stars. I would give it 3 stars. Overall, the staff were very pleasant and helpful (although my early morning wake-up call was 30 minutes late and I had a flight to catch from Gatwick). The included Continental breakfast was average with little variety but the restaurant staff were very nice.