Lower Manhattan Chalets

"Room was nice, location is perfect and well connected. Breakfast not great as it has to be ordered from a limited selection. Ordering waiting and eating takes an hour every time"

"Our rooms were very clean and the staff did a great job each day. "

"Great "

"Great location! Wonderful hotel!"

"Good breakfast "

"The view was amazing! T"

"Perfect location! Loved being able to get coffee every morning! Very clean!"

"Amazing hotel! Cannot fault it"

"We had high expectations given the price and location, but this stay was a disappointment. Check-in was nearly two hours late. Our room wasn’t ready until after 5:30 PM despite a 4:00 PM check-in. We had an event that night and were left scrambling. They offered a $100 credit, but it didn’t make up for the inconvenience. The layout is confusing from the start. The front desk isn’t clearly located, and the overall experience feels disorganized. While the hotel looks stylish online, in reality it feels worn and poorly maintained. Elevator buttons were missing, and in our king suite with balcony, the shower handle fell off immediately. Cleanliness was also lacking. Amenities are minimal: no room service, no snacks, no coffee machine, and no clear info on what’s available. The lobby coffee bar was rarely open, and the only restaurant was underwhelming and nearly impossible to book, even for breakfast. Basic requests weren’t handled well. We asked for extra towels and received just one additional set. Blackout shades don’t work, and we were woken up at 7 AM daily by bright light flooding the room. The staff was polite, but the hotel itself is not worth the steep price. Great location, but that’s about it. "