Massies Mill Vacations from $838

Beautiful campus, lovely hotel

As a Marriott Bonvoy member, I've stayed at many Courtyard hotels over the years and have always enjoyed my stays, which is why this visit was disappointing. The receptionist on duty was outstanding—friendly, professional, and the check-in process was flawless. She deserves 5 stars. Unfortunately, my request for a room with a balcony was not honored. We also had a toilet issue, and after calling the front desk four times with no answer, I had to go downstairs. The receptionist explained she hadn't heard the phone and that there was no maintenance staff available, so she handled it herself. The Wi-Fi didn't work, and the room could have used a much deeper cleaning. It felt like it received only a quick turnover rather than a detailed clean. This doesn't seem like a staff issue, but more of a management and staffing issue. Great customer service at the front desk, but the room itself did not meet the standard I've come to expect from Courtyard.