Ratings based on 21 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Very unclean

Posted Oct 2, 2017
The room started smelling like cigar smoke from the next room, gave me a migraine and to top it off they had extremely loud music. Called to the lobby to complain and no answer
Comment from Hotel Management
Oct 4, 2017 by BW Plaza, Hotel Management
dear guest we are very sorry about the inconvenients of your stay, we are working to improve our service and give you a fast solution of your complaint
3 out of 5
by Jesus

Posted Sep 28, 2017 on Hotels
Comment from Hotel Management
Oct 5, 2017
Buenas tardes Jesús Gracias por su visita, esperamos que su estancia haya sido placentera Estamos trabajando continuamente para mejorar nuestro servicio Esperamos verlo nuevamente Muchas gracias Atentamente Julio-BW Plaza Matamoros
5 out of 5
by Jessica

Posted Jul 9, 2017 on Hotels
This hotel is conveniently located near the main plaza and within walking distance to restaurants and local shops. The staff was amazing and went out of their way to make sure we were comfortable. The hotel manager was friendly and very resourceful. Muchas gracias don Salvador, Maria y Angel!
Comment from Hotel Management
Aug 9, 2017
Hello Jessica Thank you for your comments. It has been a pleasure to have you as our guest we hope that you enjoyed your visit that our service has pleased you. Best Regards
2 out of 5
by Harvey

Worst Western instead of Best Western.

Posted Jun 2, 2017 on Hotels
The water in the swimming pool was murky. The safe in the room was broken, the front desk told us that some other rooms had new safes and some had old safes some of them worked and some of them did not. They said will contact the maintenance guy but he was not on the premises, both days we were there he never showed up. The front desk and the people in the restaurant did not have good communication on what we should receive for breakfast. One day they said we got only fruit and coffee, and the next day, another person in the restaurant, said with our room we could have eggs, any way we wanted, oatmeal, or fruit, and coffee. There was no TV guide or program guide in the room.
3 out of 5
Recommended
for Everyone
by A verified traveler from houston

Good 2.5 star Hotel in a not so good City

Posted Apr 27, 2017 on CheapTickets
2 queen size bedroom are large clean and recently renovated making the stay pleasant. However, upon arrival, the AC was not working in the room we checked in. Was changed to a new room. Room was also pleasant but appeared that the shower was running out of hot water. First shower, water was only trickling. Second shower, water was flowing but even when turning on the hot water only, the water was only warm and not hot. The head of the new shower already needs to be replaced. Pool is somewhat nice but on the second day when outside temperatures reached 100 degrees, the pool water was yellowish indicating a lack of chlorine and stat of algae growth (I have a pool at home and can recognize very well). They say they serve breakfast but it is very minimalist with a choice of one of the following: either toast, fruit, cereal or oak meal but none of combinations Restaurant serves decent food but no alcoholic drink or beer. However, one of the best hotel South of the Border near the American Consulate. Can walk to the open market safely during day. Although not perfect, would probably stay there again if I need a new visa.
2 out of 5
by Gerardo

There are better hotels in the area

Posted Apr 2, 2017 on Hotels
Breakfast was too basic. Coffee and some fruit. Lack of variety
3 out of 5
by A verified traveler

Close to everything in the downtown vicinity

Posted Feb 3, 2017
It was frustrating not to get hot water in the morning when getting in the shower took at least 3 to 5 min to get it going
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel,need changes

Posted Jan 20, 2017
A/C did not services Impresora did not services Workers are very nice
Comment from Hotel Management
Jan 21, 2017 by BW Plaza Matamoros, Hotel Management
Thank you for your comments we are improving our service
5 out of 5
by Francisco

Posted Jan 5, 2017 on Hotels
Comment from Hotel Management
Jan 21, 2017 by General Manager, Hotel Management
Muchas gracias
5 out of 5
by A verified traveler

Good place to stay

Posted Sep 19, 2016 on Hotels
Wel located in downtown Matamoros, easy access