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On the beach, white sand, scuba diving
On the beach, white sand, scuba diving
On the beach, white sand, scuba diving
7 outdoor pools, pool umbrellas, sun loungers

Guest reviews

4.4/5 Excellent
583 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air Conditioning
  • Spa

Map

Explore the area

Popular LocationVentura Park Cancun16 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive
Popular LocationEl Rey Ruins24 min drive
Popular LocationPetempich Bay25 min drive

Choose dates to view prices

  • Grand Room, Jetted Tub, Resort View - FLEX CANCELLATION, Kids Free

    4.3/5 guest room rating

    Room amenities

    • 828 sq ft
    • Resort view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsGrand Room, Jetted Tub, Resort View - FLEX CANCELLATION, Kids Free
  • Grand Room, Jetted Tub, Garden View - FLEX CANCELLATION, Kids Free

    4.7/5 guest room rating

    Room amenities

    • 828 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsGrand Room, Jetted Tub, Garden View - FLEX CANCELLATION, Kids Free
  • Grand Swim Up Suite - FLEX CANCELLATION, Up to US$1500 Resort Credit

    5/5 guest room rating

    Room amenities

    • 850 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsGrand Swim Up Suite - FLEX CANCELLATION, Up to US$1500 Resort Credit
  • Presidential Suite, 2 Bedrooms, FLEX CANCELLATION

    Room amenities

    • 2459 sq ft
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsPresidential Suite, 2 Bedrooms, FLEX CANCELLATION
  • Family Room, 2 Bedrooms - FLEX CANCELLATION, Kids Free

    5/5 guest room rating

    Room amenities

    • 958 sq ft
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsFamily Room, 2 Bedrooms - FLEX CANCELLATION, Kids Free
  • Grand Room Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

    Room amenities

    • 828 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsGrand Room Garden View PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE
  • Family Room, 2 Bedrooms PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

    Room amenities

    • 958 sq ft
    • Sleeps 6
    • 1 King Bed and 2 Double Beds
    More detailsFamily Room, 2 Bedrooms PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Cancun

Located in Cancun, The Grand at Moon Palace - All Inclusive is on the beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Maya Cancun Museum and Cancún Underwater Museum (Punta Nizuc) are cultural highlights. Traveling with kids? Consider Aquaworld, or check out an event or a game at Andres Quintana Roo Stadium.

Visit our Cancun travel guide
Map
Popular Location

What's nearby

  • Ventura Park Cancun - 16 min drive
  • Delfines Beach - 22 min drive
  • Maya Cancun Museum - 24 min drive
  • El Rey Ruins - 24 min drive
  • Petempich Bay - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
Questions about this property?Find answers

About this property

The Grand at Moon Palace - All Inclusive

Upscale property on the beach, with 7 outdoor swimming pools
Spend the day relaxing at the beach or practicing your swing at The Grand at Moon Palace - All Inclusive's golf course. Then enjoy a meal at one of the property's 10 restaurants. All 1316 rooms boast jetted tubs and offer free WiFi and free minibar items. Furnished balconies and MP3 docks are standard, as are Smart TVs with cable channels.
The Grand at Moon Palace - All Inclusive offers 1316 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Free valet parking

Food and drink

10 restaurants and 1 coffee shop/café
4 swim-up bars, 6 bars/lounges and 1 poolside bar
24-hour room service
Coffee/tea in common area(s)

Things to do

27 holes of golf
7 outdoor pools
Children's pool
Fitness center
Free water park access
Nightclub
Outdoor tennis court
Playground
Scuba diving
Shopping
Spa services

Family friendly

7 outdoor pools
Babysitting/childcare (surcharge)
Children's pool
Dry cleaning service
Free children's club
Free cribs/infant beds
Free supervised childcare/activities
Free water park access
Laundry facilities
Lazy river
Playground
Snack bar/deli
Waterslide

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Front-desk safe
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
Spanish

Business services

Business center
Computer station
Meeting rooms
Conference space (32630 square feet)

Outdoors

Beachfront location
Garden
Pool sun loungers
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking

More

Designated smoking areas (fines apply)

Room amenities

Bedroom

Air conditioning
Free cribs/infant beds
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Jetted bathtub
Separate bathtub and shower

Entertainment

42-inch Smart TV
Cable channels
MP3 dock
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Outdoor space

Furnished balcony

More

Desk
Free international calls
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Phone
Slippers
Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

American ExpressMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Contactless check-out is available.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun
The At Moon Inclusive Cancun
The Grand at Moon Palace All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
The Grand at Moon Palace - All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at The Grand at Moon Palace - All Inclusive and receive a full refund?
Yes, The Grand at Moon Palace - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to The Grand at Moon Palace - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 7 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking and valet parking are free at this property.
What time is check-in at The Grand at Moon Palace - All Inclusive?
Check-in is from 3 PM–midnight.
What time is check-out at this property?
Check-out is at noon.
Is this property all-inclusive?
Yes, the property is all-inclusive.
Where is this property located?
Nestled on the beach, this Cancun property is 0.3 mi (0.5 km) from Costa Occidental de Isla Mujeres National Park and 2.8 mi (4.5 km) from Xoximilco. Playa Coral and Cancun Country Club are also within 9 mi (15 km).

Guest reviews

Overall score and ratings for The Grand at Moon Palace - All Inclusive

4.4
Excellent
5 - Excellent
383
4 - Good
113
3 - Okay
41
2 - Mediocre
24
1 - Poor
22
4.6
Cleanliness
4.5
Service and Staff
4.6
Amenities
4.6
Property condition

4/5 Good

  • Liked: Cleanliness, amenities, property conditions & facilities
  • Disliked: Staff & service

Check in was a nightmare! We finally got our room only to get there and find out it hadn’t been cleaned yet so we were placed in a different room. The room wasn’t what we expected so we asked to switch rooms the following night only to get to that room and find out that, that room wasn’t ready either. They made me feel like I was being a bother to them.

Stayed 7 nights in Jun 2020

2/5

    This traveler didn’t leave comments with their review
    Stayed 7 nights in May 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities

    The food and drink quality was excellent. All pool area were very well maintained and staff appropriately. The beach could use some improvement.

    Stayed 7 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 6 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Just returned from a 6 night stay at the Grand. Overall had a great time and will very likely return. I'll start with the few things I feel like could use improvement: - Double beds in the rooms...strange choice - The major waterpark feature- the 2 biggest slides- you must be 5' 3" to ride. 5' 3"! My 14 year old daughter was not tall enough. I would assume this is somehow safety related but very disappointing - The Palace App often had incomplete or incorrect information. One night Tavola was listed as no wait time, but was told 2 hours when checking in. The show schedule has nothing listed about them...."Elements Show" or "Aye Caramba"- what is it? Some sort of description would be helpful. - Lack of a quiet pool....the one adults only pool was often loud; the 'Relaxation Pool' was crawling with kids. This is one of the things that would keep us from coming back without our children. - The beach- seaweedy in spots and just not that aqua blue of other properties. They do a good job of clearing the seaweed though. Overall, though; this property has way more positives than negatives: - Great variety of pool/beach areas - Great food. Like, really great. Tavola and Jade were our favorites - Great service. Genuine smiles and warmness to everyone. - Great spa - Spacious room - Great entertainment options - Quick service, whether you need your bags picked up, additional towels, etc. Order right through the app - The golf carts that transport you through the huge property.

    Stayed 6 nights in Mar 2020