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Expedia Verified Reviews
Very good!
4.2 of 5 guest rating
Room type What's included Nightly price per room Book
Family Room, 2 Bedrooms
958 square feet
1 King Bed and 2 Double Beds
(Extra beds available: Crib)
Room sleeps 6 guests
(up to 5 children)
Select dates to see price
Other room types
Grand Room, Jetted Tub, Garden View
828 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Grand Room, Jetted Tub, Resort View
828 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Grand Swim Up Suite
850 square feet
2 Double Beds 1 King Bed
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Presidential Suite, 2 Bedrooms, Jetted Tub
2,459 square feet
1 King Bed and 2 Double Beds
(Extra beds available: Crib)
Room sleeps 4 guests
(up to 4 children)
Select dates to see price

Get an overview of this hotel
Upscale resort on the beach, with 7 outdoor swimming pools

Popular property highlights

Breakfast included
Free valet parking
Free self parking
Free WiFi
Business center

Location

Nestled on the beach, this Cancun resort is within 12 mi (20 km) of Ventura Park Cancun, Delfines Beach, and Petempich Bay. Cancun Country Club and Parish of the Risen Christ are also within 12 mi (20 km).

Resort Features

Spend the day relaxing at the beach or practicing your swing at The Grand at Moon Palace - All Inclusive's golf course. Then enjoy a meal at one of the resort's 10 restaurants.

Room Amenities

All 1316 rooms boast jetted tubs and offer free WiFi and free minibar items. Furnished balconies and MP3 docks are standard, as are plasma TVs with cable channels.

Languages Spoken

  • English

Show all languages

The Grand at Moon Palace - All Inclusive

Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500

Hotel Amenities

Hotel Amenities

The Grand at Moon Palace - All Inclusive features a golf course, a complimentary water park, and 7 outdoor swimming pools. Dining is available at one of the resort's 10 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 4 swim-up bars and 6 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This 4.5-star property offers access to a business center and meeting rooms. Event facilities measuring 32630 square feet (3031 square meters) include conference space. This Art Deco resort also offers a children's pool, a nightclub, and a fitness center. Onsite self parking and valet parking are complimentary.

The Grand at Moon Palace - All Inclusive is a smoke-free property.

  • Lazy river
  • Waterslide
  • Water park
  • Number of outdoor pools - 7
  • Babysitting or childcare
  • Elevator/lift
  • Number of bars/lounges - 6
  • Fitness facilities
  • Number of swim-up bars - 4
  • Free water park access
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Conference space
  • Porter/bellhop
  • Tours/ticket assistance
  • Meeting rooms 6
  • Year Built 2017
  • Coffee shop or café
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sun loungers
  • Free valet parking
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Smoke-free property
  • Nightclub
  • Supervised childcare/activities (free)
  • Children's pool
  • Safe-deposit box at front desk
  • Conference space size (meters) - 3031
  • Spa services on site
  • Terrace
  • Luggage storage
  • Supervised childcare/activities
  • Number of restaurants - 10
  • Concierge services
  • Conference space size (feet) - 32630
  • Outdoor tennis court
  • Pool umbrellas
  • Total number of rooms - 1316
  • Number of floors - 3
  • Golf course on site

Family Friendly Amenities

  • Family Property
  • Free water park access
  • Number of outdoor pools - 7
  • Children's pool
  • Lazy river
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking

Room Amenities

The Grand at Moon Palace - All Inclusive offers 1316 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Furnished balcony
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Turndown service
  • Free bottled water
  • Free local calls
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Smart TV
  • Free long-distance calls
  • Number of bathrooms - 1
  • Free international calls
  • Jetted bathtub
  • In-room safe (laptop compatible)
  • Free cribs/infant beds
  • Cable TV service
  • Room service (24 hours)
  • Premium TV channels
  • Free WiFi
  • Designer toiletries
  • Desk
  • Premium bedding
  • Slippers
  • MP3 docking station
  • Separate bathtub and shower
  • Minibar (stocked, free items)

Where to Eat

The Grand at Moon Palace - All Inclusive has 10 restaurants on site.

24-hour room service is available.

Nearby Things to Do

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Scuba diving on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Hotel Names

  • Moon Palace Grand All Inclusive Cancun

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Resort Credit Offer


Book a minimum 3-night stay in any room or rate category now - December 23, 2018, for travel during the same period, and receive a resort credit valid for select resort services and amenities including spa treatments, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay: USD 500 resort credit for 3-night stay; USD 750 resort credit for 4-night stay; USD 1,500 resort credit for 5-night minimum stay.


Must book minimum 3-night stay to receive benefits. Credit applied to guest's final bill at check-out. 1 credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services and products are subject to availability. Unused credit valid for up to 1 year from the check-out date and transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2018. When using resort credit for My Palace Memories, resort credit shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.

Kids & Teens Stay, Play, and Eat Offer

Book a stay in any room or rate category (except the "Presidential Suite" room category) for travel now-December 23, 2018, and kids 17 and under stay, play, and eat for free.


Details at check-in. Offer may not include taxes or gratuities. Reservations with overlapping dates qualify; discount will apply for nights within travel window. Proof of child age required at check-in. In the event the child is over the age of 17 at check-in, the difference in rate will be charged at check-in. Children must be 17 or under at the time of travel in order to qualify for the promotion. Not applicable to reservations with employee rate, travel agent rate, FAMS, complimentary or compensatory stays. This promotion is subject to change without prior notice. Offer subject to availability. Other restrictions may apply. Blackout dates of December 24, 2017 and January 3, 2018.

Honeymoon Offer

Book a 3-night minimum stay in any room or rate category for travel now-December 23, 2018 and receive a mini honeymoon cake, specialty petit fours, bottle of sparkling wine, complimentary honeymoon dinner at select restaurants, 2 honeymoon t-shirts, 1 beach bag, 2 keepsake bathrobes, breakfast in bed (upon request), turndown service, complimentary 6 PM late check-out (subject to availability).


Full details provided at check-in. Taxes and gratuity may not be included. Guests who book a Honeymoon rate plan must present a valid marriage certificate issued within 1 year of travel to receive benefits. The property reserves the right to amend the rate if valid proof is not provided. For more details, please contact the property using the information on the reservation confirmation received after booking. No refunds for any unused portion of offer. Resort Credit cannot be used toward the purchase of Honeymoon offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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