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Moon Palace The Grand Cancun - All Inclusive

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9 outdoor pools, pool umbrellas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
Private beach, white sand, free beach cabanas, sun loungers
9 outdoor pools, pool umbrellas, sun loungers

Overview of Moon Palace The Grand Cancun - All Inclusive

VIP Access

Moon Palace The Grand Cancun - All Inclusive

5.0 star property

8.6/10 Excellent

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Explore the area

  • Popular LocationXoximilco7 min drive
  • Popular LocationVentura Park Cancun14 min drive
  • Popular LocationCancun Country Club14 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)22 min drive

Room options

About this area

Cancun

Located in Cancun, Moon Palace The Grand Cancun - All Inclusive is on a private beach. The area's natural beauty can be seen at West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park, while Xbalamqué Theater and Cinemex La Isla Cancun are cultural highlights. Traveling with kids? Consider Xoximilco, or check out an event or a game at Tecnologic Stadium.

What's nearby

  • Xoximilco - 7 min drive
  • Ventura Park Cancun - 14 min drive
  • Cancun Country Club - 14 min drive
  • Petempich Bay - 15 min drive
  • El Rey Ruins - 22 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • Bugambilias - 6 min walk
  • Momo - 6 min walk
  • Los Caporales - 13 min walk
  • Los De Pescado - 10 min drive
  • Johnny Rockets - 14 min drive

About this property

Moon Palace The Grand Cancun - All Inclusive

5-star luxury aparthotel
Free full breakfast, 27 holes of golf, and a marina are just a few of the amenities provided at Moon Palace The Grand Cancun - All Inclusive. This aparthotel is a great place to bask in the sun with a private beach, free beach cabanas, and a beach bar. Treat yourself to spa services, such as a sports massage, a body wrap, or aromatherapy. Be sure to enjoy a meal at any of the 11 onsite restaurants, which feature Mexican cuisine and ocean views. The gym offers Pilates classes and yoga classes; other things to do include bowling, basketball, and hiking/biking. In addition to free water park access and a nightclub, guests can connect to free in-room WiFi.
Other perks include:
  • 9 outdoor pools and a children's pool, with a lazy river, a waterslide, and 5 swim-up bars
  • Free self parking and valet parking
  • 4 outdoor tennis courts, a free beach club on site, and a ballroom
  • Tour/ticket assistance, a porter/bellhop, and a computer station
  • Guest reviews give good marks for the family-friendly amenities, dining options, and helpful staff
Room features
All 1304 rooms include comforts such as private indoor hot tubs and 24-hour room service, as well as perks like free international calls and premium bedding.
Other conveniences in all rooms include:
  • Rainfall showers, designer toiletries, and hair dryers
  • 42-inch Smart TVs with premium channels
  • Daily housekeeping, desks, and phones

All inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
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Grand Moon Palace All Inclusive Hotel
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The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
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The Grand at Moon Palace All Inclusive
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Frequently asked questions

Does Moon Palace The Grand Cancun - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace The Grand Cancun - All Inclusive?

As of Dec 3, 2022, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All Inclusive on Dec 11, 2022 start from $551.43, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace The Grand Cancun - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Moon Palace The Grand Cancun - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace The Grand Cancun - All Inclusive?

Check-in is from 3 PM - midnight.

What time is check-out at Moon Palace The Grand Cancun - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Moon Palace The Grand Cancun - All Inclusive?

Yes, the property is all-inclusive.

Where is Moon Palace The Grand Cancun - All Inclusive located?

Nestled on the beach, this Cancun aparthotel is within a 10-minute walk of Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Xoximilco is 2.7 mi (4.4 km) away.

Overall score and ratings

8.6

Excellent

Rating 10 - Excellent. 680 out of 1074 reviews" "
" "10 - Excellent 63%
Rating 8 - Good. 194 out of 1074 reviews" "
" "8 - Good 18%
Rating 6 - Okay. 85 out of 1074 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 46 out of 1074 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 69 out of 1074 reviews" "
" "2 - Terrible 6%

9.1/10

Cleanliness

8.9/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Maricela
Traveled with family
Liked: Cleanliness, property conditions & facilities
Kids water park, arcades are excellent for kids. Access to different pools, restaurants makes the stay more pleasant; it’s not overcrowded. Hotel very clean, staff friendly . Very impressed with VIP room upgrade. thank you.

10/10 Excellent

Elizabeth
Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Moon Palace was really wonderful. We went for a family vacation and to celebrate our wedding anniversary. The service was incredible and the food was excellent. This was our first vacation post-COVID, and we’re very glad we went there!

6/10 Okay

Albert
Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is fine, but some of the staff were quite careless. And the "Intelligence Marketing" folks were too assertively and disrespectively trying to find out as much personal details as possible, in complete violation of Canadian privacy laws. That completely ruined the day, and negatively impacted overall experience.

10/10 Excellent

Henry
Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is the ultimate resort for family and kids. The rooms are spacious and kids loved the jacuzzi. The water park kept my kids busy and the arcades and playroom was plenty of fun to build memories. Miranda at the playroom was very attentive and took care of my kids on every drop off. There was 5 pools, didn’t feel congested at all and 10 restaurants. I enjoyed habibi and Cusco food most. Also take a few hours to nap on the beach near the beach bar with fresh coconuts, the waves helped me relax.
Stayed 3 nights in Nov 2022

10/10 Excellent

Alexandre
Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was perfect!! The wonderfull place! I recommend for all!!
Stayed 3 nights in Nov 2022

10/10 Excellent

Magdalena
Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Nov 2022

8/10 Good

Jacqueline, garland
Traveled with family
Liked: Amenities, property conditions & facilities
The property was great but not my favorite. Was unable to get dinner reservations for the two nights we were there. The food at other restaurants was good. La Casita was great! Coffee shop was amazing. Pools were ok. I like the pool with the beach view. The pools at the Grand did not really have this.
Stayed 2 nights in Nov 2022

4/10 Poor

Swati
Traveled with family and small children
Too much money for zero Saturday
Stayed 4 nights in Nov 2022

10/10 Excellent

Dwight
Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff and the amenities were outstanding. The bottle of sparkling wine, balloons and the timing was excellent, because we were celebrating my wife’s birthday !

10/10 Excellent

Michael
Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at Moon Palace The Grande for 4 nights and it was was amazing. The staff was nice, the resort was clean, and the restaurants were amazing. On our last full day there, we were going to try the grand buffet but there was a line to get in so we went to Habibi, the nearby Lebanese restaurant, and that was one of the better decisions we made. The staff at that restaurant was our favourite to interact with. Our waitress was Angelas and she was very nice, helpful, and suggested an amazing set of breakfast dishes to try. It had such nice ambience that we came back at night for some drinks and Hookah. Cristofer was our waiter at night and he even brought out some smaller portioned snacks for us to try and suggested a desert to try that was delicious. It was our last night and it was a wonderful way to end the trip. We'd definitely recommend Moon Palace The Grande to friends and family and will tell them not to overlook the Lebanese restaurant like we almost did. Thank you to all of the staff who helped us out and made the experience memorable.

General hotel information

Hotel locationCancun
Star rating5 star property
Nearest airportCancun, Quintana Roo (CUN-Cancun Intl.)
Accommodation typeApart Hotels
Nearby landmarksAquaworld, La Isla Shopping Mall, Tortuga Beach