5/5 Excellent
Verified traveler
14 Sep 2020
Stayed 3 nights in Sep 2020
Photo gallery
Guest reviews
4.1 out of 5 Very Good
994 reviews
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Parking included
All inclusive
Air Conditioning
Spa
Cleaning and safety practices
- Cleaned with disinfectant
- Hand sanitizer provided
- Personal protective equipment
Map
Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO
Explore the area
Ventura Park Cancun16 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
El Rey Ruins24 min drive
Petempich Bay25 min drive
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Deluxe Room, Garden View, Kids & Teens Free + Flex cancellation options
Photos of Deluxe Room, Garden View, Kids & Teens Free + Flex cancellation options
Deluxe Room, Garden View, Kids & Teens Free + Flex cancellation options
3.8/5 guest room ratingMore detailsRoom amenities
- 484 sq ft
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
484-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - 42-inch Smart TV with satellite channels and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Smoking And Non-Smoking
Junior Suite Golf Course view, Flex cancellation options
Photos of Junior Suite Golf Course view, Flex cancellation options
Junior Suite Golf Course view, Flex cancellation options
4.2/5 guest room ratingMore detailsRoom amenities
- 411 sq ft
- Golf view
- Sleeps 2
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
1 King Bed
411-sq-foot room, balcony with golf course views
Internet - Free WiFi
Entertainment - 42-inch Smart TV with satellite channels and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Honeymoon Suite, Flex Cancellation options
Photos of Honeymoon Suite, Flex Cancellation options
Honeymoon Suite, Flex Cancellation options
3.8/5 guest room ratingMore detailsRoom amenities
- 484 sq ft
- Partial sea view
- Sleeps 2
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
1 King Bed
484-sq-foot room, balcony with partial sea views
Club/Executive Level - Light refreshments
Internet - Free WiFi
Entertainment - 42-inch Smart TV with satellite channels and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Smoking And Non-Smoking
Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options
Photos of Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options
Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options
4.4/5 guest room ratingMore detailsRoom amenities
- 969 sq ft
- Sleeps 6
- 1 King Bed and 2 Double Beds
Room information
Bed details
Bed details
Sleeps
- Max people: 6Max adults: 4Max children: 4
Room details
1 King Bed and 2 Double Beds
969-sq-foot room, balcony with garden views
Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - 42-inch Smart TV with satellite channels and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Smoking And Non-Smoking
Deluxe Room, Resort View, Kids & Teens Free + Flex cancellation options
Photos of Deluxe Room, Resort View, Kids & Teens Free + Flex cancellation options
Deluxe Room, Resort View, Kids & Teens Free + Flex cancellation options
3.9/5 guest room ratingMore detailsRoom amenities
- 484 sq ft
- Resort view
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
484-sq-foot room, balcony with resort views
Internet - Free WiFi
Entertainment - 42-inch Smart TV with satellite channels and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Smoking And Non-Smoking
Deluxe Room, Ocean View, Kids & Teens Free + Flex cancellation options
Photos of Deluxe Room, Ocean View, Kids & Teens Free + Flex cancellation options
Deluxe Room, Ocean View, Kids & Teens Free + Flex cancellation options
3.7/5 guest room ratingMore detailsRoom amenities
- 484 sq ft
- Ocean view
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
484-sq-foot room, balcony with ocean views
Internet - Free WiFi
Entertainment - 42-inch Smart TV with satellite channels and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds and free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Presidential Suite, 1 King Bed, Garden View
Photos of Presidential Suite, 1 King Bed, Garden View
Presidential Suite, 1 King Bed, Garden View
More detailsRoom amenities
- 969 sq ft
- Sleeps 6
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 6Max adults: 4Max children: 4
Room details
1 King Bed
969-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - 42-inch Smart TV with satellite channels and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors
Governador Suite, Flex Cancellation options
Photos of Governador Suite, Flex Cancellation options
Governador Suite, Flex Cancellation options
More detailsRoom amenities
- 969 sq ft
- Ocean view
- Sleeps 2
- 1 King Bed and 1 Double Sofa Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 2Max adults: 20
Room details
1 King Bed and 1 Double Sofa Bed
969-sq-foot room, balcony with ocean views
Layout - Bedroom and dining area
Relax - Indoor private spa tub
Internet - Free WiFi
Entertainment - 42-inch Smart TV with satellite channels and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - A pillow menu, blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board; free rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Deluxe Garden View - Work from Paradise Long Stays Special - Kids & Teens Free
Photos of Deluxe Garden View - Work from Paradise Long Stays Special - Kids & Teens Free
Deluxe Garden View - Work from Paradise Long Stays Special - Kids & Teens Free
More detailsRoom amenities
- 484 sq ft
- Sleeps 4
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
2 Double Beds or 1 King Bed
484-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - 42-inch Smart TV with satellite channels and pay movies
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Free long-distance calls, laptop-compatible safe, and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Smoking And Non-Smoking
About this area
Cancun
Moon Palace Cancún - All Inclusive is located on the beach and in an area with great airport proximity. Tequila Museum and Museum of Popular Mexican Art are cultural highlights, and some of the area's activities can be experienced at Cancun Country Club and Puerto Morelos Reef. Traveling with kids? Consider Aquaworld and Cancun Interactive Aquarium.
What's nearby
- Ventura Park Cancun - 16 min drive
- Delfines Beach - 22 min drive
- Maya Cancun Museum - 24 min drive
- El Rey Ruins - 24 min drive
- Petempich Bay - 25 min drive
Getting around
- Cancun Intl. Airport (CUN) - 16 min drive
Restaurants
- Tratoria — 1 min walk
About this property
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Sailing
Snorkeling
Land activities
Fitness facilities
Miniature golf
Soccer
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Onsite live performances
Theme parties
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Social distancing
Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free self parking
- Roundtrip airport shuttle (surcharge)
Food and drink
- All buffet and à la carte meals, snacks, and beverages included
- 14 restaurants and 3 coffee shops
- 5 poolside bars, 9 bars/lounges and 1 swim-up bar
- 24-hour room service
Things to do
- 24-hour fitness center
- 36 holes of golf
- 10 outdoor pools
- 2 outdoor tennis courts
- Aerobics classes
- Arcade/game room
- Basketball
- Beach volleyball
- Billiards/pool table
- Children's pool
- Full-service spa
- Golf driving range
- Mini golf
- Nightclub
- Pilates classes
- Playground
- Sauna
- Shopping
- Steam room
- Tennis
- Volleyball
- Yoga classes
Family friendly
- 10 outdoor pools
- Arcade/game room
- Babysitting/childcare (surcharge)
- Children's pool
- Dry cleaning service
- Free children's club
- Free supervised childcare/activities
- Grocery/convenience store
- In-room child care (surcharge)
- Mini golf
- Playground
- Waterslide
Conveniences
- ATM/banking services
- Banquet hall
- Elevator
- Free newspapers in lobby
- Grocery/convenience store
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Golf lessons
- Hair salon
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tennis lessons
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- English
- French
- Portuguese
- Russian
- Spanish
Business services
- Business center
- Meeting rooms
- Conference center
Outdoors
- Beach loungers
- Beach umbrellas
- Beachfront location
- Garden
- Pool cabanas (surcharge)
- Pool sun loungers
- Pool umbrellas
- Rooftop terrace
Spa
- 39 treatment rooms
- Aromatherapy
- Body scrubs
- Body treatments
- Body wraps
- Detox wraps
- Facials
- Hydrotherapy
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - sports
- Massage - Swedish
- Massage/treatment rooms
- Reflexology
- Sauna
- Spa tub
- Steam room
- Turkish bath/hammam
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Roll-in shower
More
- Beach towels
- Designated smoking areas
- Renovated entire property - January 2015
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Linens
Bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Shower
- Towels
Entertainment
- 42-inch Smart TV
- Cable/satellite channels
- Pay movies
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
Outdoor space
- Balcony
More
- Desk
- Free local calls
- Free long-distance calls
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Slippers
- Turndown service
Policies
Check-in
Check-in from 3 PM - midnight
Minimum check-in age - 18
Check-out
Check-out before noon
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Property is also known as
Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun
Moon Cancun Inclusive Cancun
Moon Palace Cancún - All Inclusive Cancun
Moon Palace Cancún - All Inclusive All-inclusive property
Moon Palace Cancún - All Inclusive All-inclusive property Cancun
Frequently asked questions
4.1
Very Good
994 reviews4.4/5
Cleanliness
4.4/5
Staff & service
4.4/5
Amenities
4.3/5
Property conditions & facilities
5/5 Excellent
KWms, Mississippi
Traveled with family
11 Sep 2020
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2020
5/5 Excellent
Eileen, Saugus,MA
6 Sep 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2020
1/5 Terrible
Dana, Senoia Ga
5 Sep 2020
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2020
5/5 Excellent
Verified traveler
27 Aug 2020
Stayed 4 nights in Aug 2020
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