Ratings based on 309 Verified Reviews

3.2 out of 5
63% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Homestead

Posted Jun 2, 2018
Notice a roach in my bathroom...
2 out of 5
by A verified traveler

Posted Mar 20, 2018
The first room I got was a smoking room and it smelled very bad. The staff was kind enough to give me another room but the other room was also nasty. The bed had a lot of ants and the room was very dirty.
Comment from Hotel Management
Mar 23, 2018 by nc, Hotel Management
Dear Anonymous, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nestor Cardona General Manager Quality Inn South at the Falls
1 out of 5
by A verified traveler

Posted Mar 19, 2018
It was dirty. The door wouldn’t lock. One room you couldn’t unlock the door. The front desk would not do a thing. They said that we had to speak to you to get a credit of some kind. I am going to write to quality headquarters and tell them There were other things wrong. I hope to hear from you. Sylvia Merrill
Comment from Hotel Management
Mar 23, 2018 by NC, Hotel Management
Dear Sylvia, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nestor Cardona General Manager Quality Inn South at the Falls
1 out of 5
by A verified traveler from Key west

Very bad Hotel don't go full of cockroach

Posted Mar 18, 2018
we rent two rooms both of mine and my friends wife slept in the car the room full of cockroach dirty sheets very bad experience killed our vacation don't go there very bad Hotel
Comment from Hotel Management
Mar 23, 2018 by NC, Hotel Management
Dear Elran, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nestor Cardona General Manager Quality Inn South at the Falls
4 out of 5
Recommended
for Everyone
by A verified traveler from Dunedin, Fl

Very Good Place to Stay

Posted Mar 17, 2018
Stayed for 1 night - bed was extremely comfortable, shower pressure could have been stronger. Overall, room was very comfy and clean. i would be happy to stay here again.
Comment from Hotel Management
Mar 21, 2018 by Nestor, Hotel Management
Dear Sir / Madame, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Nestor Cardona General Manager Quality Inn South at the Falls
1 out of 5
by A verified traveler

Bates motel feeling

Posted Mar 16, 2018
Well to begin hotel staff was not pleasant we asked for water, he said we have a fountain somewhere. Second room was a nightmare, smelled like mold. The bathroom had rust and wasnt cleaniest. The bathroom door wouldnt shut. Price wasnt worth this disaster.
Comment from Hotel Management
Mar 19, 2018 by NC, Hotel Management
Dear Sir / Madame, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, the Bates Motel reference I feel was a little to much, understand your feelings about your experience and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nestor Cardona General Manager Quality Inn South at the Falls
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2018
Unfortunately they have a comedy show on some weekends and two nights we could not park anywhere near our room which is outside entry. And then a fight broke out with a bunch of drunk people and police were everywhere and it was a little disturbing
Comment from Hotel Management
Mar 19, 2018 by NC, Hotel Management
Dear Sir / Madame, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nestor Cardona General Manager Quality Inn South at the Falls
1 out of 5
by A verified traveler

Posted Mar 12, 2018
If you like roaches and all night parties, ok, that said the staff, housekeepers are great
Comment from Hotel Management
Mar 19, 2018 by NC, Hotel Management
Dear Sir / Madame, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nestor Cardona General Manager Quality Inn South at the Falls
3 out of 5
by A verified traveler

one night stay was more than enough

Posted Mar 6, 2018 on Hotels
room needs upgrading and CLEANING. Dog friendly but little area to actually walk the dog without going out to Dixie Hwy. Staff very friendly and accommodating. Phone message light on when checked in but phone dead. Replaced promptly, message was over a month old and obviously for someone else. Not even usual amenities like shampoo included.
Comment from Hotel Management
Mar 22, 2018 by NC, Hotel Management
Dear Anonymous, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nestor Cardona General Manager Quality Inn South at the Falls
3 out of 5
by A verified traveler

Close to shopping and restaurants, easy to get to

Posted Feb 18, 2018
Cons: Have a look at the rooms... a little update will go a long way
Dirty room, blood on walls and door frames, rotting and mouldy caulking in bathroom, bad overall odour....but a very comfy bed and that’s all I needed.....room 116
Comment from Hotel Management
Mar 22, 2018 by NC, Hotel Management
Dear Anonymous, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I am surprise at your comments you make the room look like a crime scene, I know the room well and we have never receive any complaints about blood in the walls and door frame, rotting, really?Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nestor Cardona General Manager Quality Inn South at the Falls
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