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New Orleans Marriott

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Premium bedding, down comforters, in-room safe, desk
Premium bedding, down comforters, in-room safe, desk
55-inch flat-screen TV with cable channels, TV, Netflix
Premium bedding, down comforters, in-room safe, desk

Overview of New Orleans Marriott

New Orleans Marriott

4 out of 5

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
555 Canal St, New Orleans, LA, 70130

Explore the area

  • Popular LocationHarrah's New Orleans Casino4 min walk
  • Popular LocationAudubon Aquarium of the Americas6 min walk
  • Popular LocationCaesars Superdome18 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)20 min drive

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About this area

New Orleans

New Orleans Marriott is located in French Quarter, a neighborhood in New Orleans, and is in the city center. Jackson Square and Cafe Du Monde are notable landmarks, and the area's natural beauty can be seen at City Park and Audubon Park. Looking to enjoy an event or a game while in town? See what's going on at Caesars Superdome. Water skiing and sailing offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and hiking/biking trails nearby. Guests appreciate the hotel's location for the sightseeing.
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Map

What's nearby

  • Harrah's New Orleans Casino - 4 min walk
  • Audubon Aquarium of the Americas - 6 min walk
  • Henry Clay Statue - 7 min walk
  • Jackson Square - 9 min walk
  • Caesars Superdome - 18 min walk

Getting around

  • New Orleans Union Passenger Terminal - 2 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • Huck Finn's Cafe — 2 min walk
  • The Ruby Slipper Cafe — 2 min walk
  • Olivier's Creole Restaurant — 3 min walk
  • Commerce — 3 min walk
  • Criollo Restaurant — 4 min walk

About this property

New Orleans Marriott

4-star New Orleans hotel in French Quarter, near Canal Street
An outdoor pool, a 24-hour fitness center, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, valet parking, a business center, and conference space are onsite. All 1333 rooms feature comforts like premium bedding and down comforters, while conveniences include refrigerators and coffee makers. WiFi and Netflix are standard, as are flat-screen TVs with cable channels.
New Orleans Marriott offers 1333 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include showers, designer toiletries, and hair dryers.

This New Orleans hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 50.72 per day)
  • Limited onsite parking
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–11:30 AM on weekdays and 6:30 AM–noon on weekends: USD 24.00 per person
  • Room service available

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (86849 square feet)

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Cable channels
  • Netflix
  • Pay movies
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

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Policies

Check-in

Check-in from 4:00 PM - anytime
Express check-in

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children 17 years old and younger stay free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Valet parking fee: USD 50.72 per day
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Marriott Hotel New Orleans
Marriott New Orleans
New Orleans Marriott
Marriott New Orleans Hotel
Marriott Metairie
Marriott New Orleans Metairie At Lakeway Hotel Metairie
Metairie Marriott
Marriott New Orleans
New Orleans Marriott Hotel
New Orleans Marriott New Orleans
New Orleans Marriott Hotel New Orleans

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 1051 out of 1897 reviews
5 - Excellent 55%
Rating 4 - Good. 535 out of 1897 reviews
4 - Good 28%
Rating 3 - Okay. 183 out of 1897 reviews
3 - Okay 10%
Rating 2 - Poor. 80 out of 1897 reviews
2 - Poor 4%
Rating 1 - Terrible. 48 out of 1897 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff!!
Stayed 4 nights in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, close to everything
Stayed 3 nights in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all shopping
Stayed 3 nights in Aug 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place deserves 0 stars! This should not be a 4 star property. Do not stay here! Unsafe & Unsanitary. I am an avid Mariott patron and I could not believe this was a Mariott. On 8/21/21 I was completely disappointed and mortified with the staff and environment here. It was extremely loud and crowded. People walk in/out of this place not sure who is guest vs who is just walking in off the street. The lobby was super overcrowded no one wearing masks no hand sanitizer in lobby, spilling liquor on the floor. There were flies and wads of hair on lobby floor in front of the front desk area. Security was in corner laughing together and telling jokes far away from the main door not monitoring or being professional. The elevator smelled like urine with liquid on the floor and spit-like liquid on the walls. There were dirty masks on elevator floor. The room smelled musty/moldy, a toilet bristle cleaner was shoved into the hole of the toilet and was sticking out from toilet. There were german roaches in the room running on the carpet and bed. We went downstairs to the lobby where we sat on a bench for 2 hours trying to fix this situation and we were bitten on our legs and back by these unknown bugs. I am currently taking antibiotics for this particular bug bite. We almost canceled our 40th celebration. Thank God Expedia was able to fix this reservation we ran to our next hotel in tears. Expedia changed our reservation to the "Windsor Court Hotel" which I highly recommend you stay.
Stayed 3 nights in Aug 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a beautiful view of the river
Stayed 4 nights in Aug 2021