“It was the worst stay imaginable. Upon arrival, the room felt hot, and the old air conditioning unit wasn't cooling; the temperature was over 40°C (100°F). We contacted the relevant department, and they said they would send someone. We waited until 7:30 p.m. (having arrived at 3:00 p.m.), but after such a long wait, we went out to eat. When we returned at 9:00 p.m., the room was still hot—above 30°C (84°F)—even though it was night and the weather outside was cool. We called the person in charge……