Rude and unfriendly staff
Posted Aug 8, 2016
The staff at this hotel was rude, unfriendly, and very unhelpful. The front desk is extremely small and understaffed for such a huge, busy hotel. My husband and I barely had room to stand when we were checking in. By the time we finally got someone to "help" us, he just muttered things under his breath and didn't even look us in the eye, almost as if we weren't there and it was the last thing he wanted to be doing. The room was nice and spacious, but that's about the only good thing I can say about this hotel. We had more problems at checkout, where we found out that the parking garage (which by the way is the only place to park) is $29 a night. Whenever we had entered the parking lot the previous night, there were no signs indicating the price. When I mentioned this to the staff, they simply told us that it says so on the website. I went and double checked the website because I didn't remember seeing that during booking. It does in fact say that...under hotel detail in tiny print...and then you have to open another tab that opens another tab...and then ahh there it is in tiny print. What a ripoff!! At that point, it wasn't even the money anymore. I was just so disgusted at how unprofessional the lady was and how rudely my husband and I were treated. I will never stay here again and will definitely tell people to stay away!
Comment from Hotel Management
Aug 11, 2016 by Jerry, Hotel Management
Thank you for staying with us and for giving your feedback. I apologize for the customer service issue that occurred during your stay and I've met with the appropriate department to address the concerns mentioned in your review. We can understand your dismay at the parking fees charged in our underground garage but we hope that you'll think of us again the next time you travel back to the DC area.