Best Resorts in Pearl River

"When I arrived, they gave me a key to a room that was already occupied by someone else's belongings. I requested a different room, but the bathroom in the second one was dirty."

"Rooms are dated. Fixtures were rusty and broken. Can't close bathroom door with the shower mat down. A/C malfunctioned leaving room either freezing or 87 degrees. Lobby needs a remodel to tear out the old bar which isn’t functional. Rooftop pool is tiny. Gym is small and outdated and was randomly closed. Ventilation system needs a thorough cleaning. Staff tried to be professional, but security burst into our room at 11:58pm to investigate a "noise complaint" that was my kid's white noise machine trying to drown out street noise. No call. No knock. Just burst in the room giving my kids a fright and nightmares. Location is about all it has going. "

"Our suite was perfect, spacious separate sitting room & impeccably clean. We had the breakfast package, Le Matin is a WONDERFUL restaurant. So glad we opted in for breakfast, we had a delicious and leisurely start to our day. The immediate neighborhood is very nice, lots of families and quiet. The Lucerne team was kind and professional, we arranged airport transportation thru the doorman. Couldn't have asked for a better stay and experience. We will definitely be returning. "

"Had to pay for parking. Heat was not working. Bedsheets kept coming off the bed. Building is very old. Felt like staying at a motel. Rooms are not noise proof. "

"Interesting smell "

"Lady at front desk is rude. "

"Room and hallway smelled musty and like weed. No pillow cases on one of the beds. Very limited to almost no amenities.. the parking lot has a total of like 8 spots. Would not recommend "

"Everything is good "

"It was a very nice place. I enjoyed the room and the breakfast 8"