1/5 Terrible
Nicole
Traveled with family and small children
Aug 13, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so excited to check in after our 10 hour drive and being up for over 24 hours. We arrived at 3:30am and walked in to nobody at the front desk. We knocked on the counter, called for someone, called the hotel 7 times and could not get anyone. After about twenty minutes I did a high pitched whistle and a man comes out of the back looking stoned out of his mind. He checks us in and gives us our room key. We walk into the room and the first thing we see when we open the door is roaches running across the floor. In addition to that the beds looked so far bowed in and terrible that I don’t think we would’ve ever been able to sleep if there wasn’t bugs. I squished a roach running in front of us as we were walking back out the door. I headed back downstairs and over the span of about 2 minutes I walk back into the office and nobody is there again. I repeat the same things I did the first time and nothing. I went back outside to help load our luggage back in the car and went back in. I called the hotel 15 times and called for the man behind the counter for an extra half and hour and finally the guy comes out from the back. I told him that there were roaches running around the room when we walked in and that I would like a refund because we will not be staying here. He scoffed and made a smart remark about giving a refund and the time it would take. Not one time did he apologize or have anything else to say. Absolutely terrible experience and this place needs to be shut down.
Stayed 1 night in Aug 2022