9.2/10 Wonderful! (1,158 reviews)
tHEY CHARGE YOU CREDIT CARD WITHOUT AUTHORIZATION FOR BREAkfast / never used and still charged / staff not friendly to respond and assist / very rude / manager never called / i called x 5 / Receptionist did not want to connect to a manager / They were raising voice / I spend thousands of dollars for business transaction / I am very reputable businessman and do not deserve for such a treatment
American Express helped to clarify and refunded money / It is not money it is principles . Management is terrible / no communication
Everyone can make a mistake but nobody bothered to resolve it and call back and talk and apologize and refund it
I believe somebody did not pay for a breakfast and They grabbed first available card on file and applied my signature I signed at the end when checked out to the breakfast bill / it is fraud
Reviewed on Jul 30, 2026