4.2/5 Very Good! (912 reviews)
The room was very nice. Clean with a nice view of the Bay. The restaurant was painful. It took 40 minutes to get a bloody mary at brunch... an hour and a half for the meal. We are pretty patient people but this was a real test. Then the room next door had the alarm clock going off at 4:00am. I could not find an employee to help with this situation. The alarm clocks are VERY LOUD. I initially thought it was a fire alarm. After an hour I found the night manager and he explained to me that that the alarms are very loud and he tells house keeping to unplug them. Yes, very loud and No, they didn't listen to you. It turns out that the room was occupied. I can not imagine how anyone could have slept through that noise. It stole 2 hours of sleep from us...painful.
Reviewed on Oct 20, 2021