“The room was not in acceptable condition for a hotel stay. The carpet was wet, creating a very unpleasant and potentially unhygienic environment. I also have respiratory issues, so staying in a room with a wet carpet and possible excess moisture was especially concerning for me and not a risk I was willing to take.
We immediately reported the issue to the front desk, but were told they could not provide a solution or process a refund because the reservation had been made online and the manager……
“The room was not in acceptable condition for a hotel stay. The carpet was wet, creating a very unpleasant and potentially unhygienic environment. I also have respiratory issues, so staying in a room with a wet carpet and possible excess moisture was especially concerning for me and not a risk I was willing to take.
We immediately reported the issue to the front desk, but were told they could not provide a solution or process a refund because the reservation had been made online and the manager……
Adrian