2/5 Poor
Verified traveler
Traveled with partner
8 Mar 2021
Liked: Staff & service, amenities, property conditions & facilities
We reserved a one bedroom suite and the furniture in the living room was extremely uncomfortable. The pullout couch had no cushioning at all, it was like sitting on a piece of plywood. The suite had a tv in each room and both remote controls had buttons that didn't work. The thermostats were just for show, neither lit up when you pressed a button. You had to control the heater at the unit, which is normally fine, but the heater was set to 56 and it was 80 in the room, luckily we were able to turn the ac on to cool the room. Problem was the thing ran constantly and never turned off. Finally, the bed was extremely uncomfortable and lumpy. Also, my wife was looking forward to using the hot tub in the pool area which we were told at check-in
was not working. We are heading back up to Plattsburgh for our second Covid vaccine in three weeks and we will NOT be coming back here, I have already booked another hotel.
Stayed 1 night in Mar 2021
