Pleasant Grove Chalets

"Good location very near I 15. Great breakfast!"

"Nice people,I lost my Driver license and they found it. Very grateful ."

"There is major construction going on. The parking lot is an unpaved mud pit. Had to drag our bags through the mud to get to our room. Mud all along the paved path. Inside the room was clean, 4 stars, but the whole experience was not good. Wife couldn't sleep as the mattress was so uncomfortable. We booked two nights but left after one. Couldn't stand it. AND Hotels.com WOULD NOT REFUND/CREDIT US FOR THE NIGHT WE DID NOT USE."

"Second time staying here when visiting Provo. Great value. Friendly staff. Parking and check in when arriving at a later time is easy and smooth. Clean rooms and good ac."

"Nice hotel expansive breakfast"

"Ice machine on each floor was turned off and only the groundd floor one was working. "

"The back door is still inoperable on its third week. No soap in the vending machines for washing clothes, and our key card didn’t work three times in two days. Employees are great! Property is great, but need more staffing. "

"There was a stove & a sign that said there was cutlery, bowls, etc. We stopped and bought soup to heat up, but there was no pot to cook it in. There is a stovetop, so there should be a pot to use on the stove. We had less than a 1/4 roll of toilet paper when we checked in (3 days 2 nights). I asked the housekeeper in the hallway if we could get some more, & she said I would have to go down to get it, because there wasn’t any on her cart. No wonder there wasn’t any in the room, they don’t keep it on the cart to stock it. When we called the desk to have some sent up, they said we had to come down and get it. No conditioner in the bathroom. No mirror in the bedroom. The place was obviously very new, and still had a new paint smell. The place looks great. It is very minimalistic and very clean. I was totally confortable. It is not sound-proof at all. I didn’t mind hearing the road traffic (there was shockingly a lot of it), but I know that would be a deal breaker for others. I also didn’t like that I had to check myself in on a kiosk out in the doorway. It was fine because nobody else was around, but if other people were waiting in line to get it, it would have been inappropriate. (It was late at night, so I think that’s why I had to do it myself??). If that’s needed, then INSIDE the lobby would be a better location. I would recommend this property, and I might stay here again, but it would be helpful to know all of these things mentioned above. "

"The room was nice and close to shopping and food place "