- Liked: Cleanliness
- Disliked: Staff & service
Booked the room for a mom and daughter get away. After booking I called to make sure the room had a balcony overlooking the river, I was told it wa. When we got there at 7pm the lady at the front desk said that was not the room we had. She said it was a room overlooking the parking lot. She said I never requested a river room and that all those rooms were filled earlier in the day. After some back and forth and showing her my confirmation she finally very rudely said did u want the 2,3 or 4 floor. Turns out there were still many rooms overlooking the river after all. Room was nice besides the handle on the bathroom sink being broken.