Ratings based on 2,583 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Sacramento, California

On the beach. All inclusive resort.

Posted Dec 4, 2016
Amazing staff. Excellent service. Very clean.Great location. Food is average, but local food nearby is excellent.
Comment from Hotel Management
Dec 5, 2016 by Rodolfo Pacheco / General Manager, Hotel Management
Good afternoon Kim, thank you so much for sharing your experience at Barceló, we feel so glad that we succeeded exceed your expectations about your vacations, this motivate us every day to give the best. We hope to see you back soon Best regards
5 out of 5
by A verified traveler

las vacaciones mas lindas de mi vida

Posted Nov 29, 2016
Pros: las instalaciones
Cons: todo perfecto
Location: todo excelente
me la pase genial no puedo decir mas, jajaja es un hotel muy maravilloso mucha naturaleza y por eso la estancia es mas tranquila y divertida muchas áreas verdes la limpieza increíble y lo divertido de los juegos k organizaban, gracias en verdad recomendación total ...
Comment from Hotel Management
Dec 1, 2016 by Rodolfo Pacheco / General Manager, Hotel Management
Buenas tardes estimado huèsped, muchas gracias por tomarse el tiempo y compartir sus comentarios, es muy grato leer que hicimos de su estancia una experiencia increíble, eso nos motiva a seguir mejorando nuestro servicio día a día. Muchas gracias por habernos elegido y esperamos nos brinde la oportunidad de consentirla nuevamente. Saludos Cordiales
3 out of 5
by A verified traveler from jalisco

Posted Nov 28, 2016
Todo muy bien, me agrado mucho la calidad y variedad de las bebidas.
Comment from Hotel Management
Nov 30, 2016 by Rodolfo Pacheco / General Manager, Hotel Management
Buenos días estimada Laura, muchas gracias por sus comentarios, nos sentimos muy bien de que haya disfrutado de sus vacaciones con nosotros. Muchas gracias tambíen por habernos elegido y esperamos nos brinde la oportunidad de servirle nuevamente. Saludos Cordiales
5 out of 5
by A verified traveler from Wynne, United States of America

This is a gem of a resort. Located 8 miles S of PV

Posted Nov 28, 2016
We have been coming to Mexico for 14 years. Two years to Cancun & 12 years to Puerto Vallarta. We love PV & Barcello.p0 We won't go anywhere else.
Comment from Hotel Management
Nov 30, 2016 by Rodolfo Pacheco / General Manager, Hotel Management
Good Morning dear Kergus, thank you so much for writing your review, we feel so glad to hear that you have been coming to our resort for a long time ago and you love it. We still be working hard to put our best efforts to improve our services day by day. We hope to see you back soon Kind Regards
5 out of 5
by A verified traveler from MONTERREY

EXCELENTE VISTA Y ACCESO DIRECTO A LA PLAYA

Posted Nov 25, 2016
Pros: EL ACCESO DIRECTO A LA PLAYA
Cons: EL ACCESO AL INTERNET
Location: LANCHAS Y SORFEO
MUY COMODO Y ACCESO A LO NECESARIO COMO, TRANSPORTE, RESTAURANT, TIENDAS ALBERCAS BAR, LO ÚNICO QUE FALLA UN POCO ES EL INTERNET. HABITACIONES SUPER COMODAS CON LO NECESARIO
Comment from Hotel Management
Nov 28, 2016 by Rodolfo Pacheco / General Manager, Hotel Management
Hola buenos días estimada Adriana, muchas gracias por dejarnos sus comentarios, es muy importante para nosotros saber a cerca de nuestro servicio durante su estancia, esto nos hace mejorar día con día y darnos cuenta de nuestras áreas de oportunidad a lo cual pondremos acciones inmediatas para solucionarlo como el acceso a internet. Esperamos nos brinde la oportunidad de ser sus anfitriones de nuevo y mostrarle nuestras mejoras. Saludos Cordiales
5 out of 5
by A verified traveler from US

Beautiful location by the beach

Posted Nov 22, 2016
Beautiful hotel by the beach love the hotel. Some staffs were very nice but some are awful. Felt like it was just a job not really happy to work there helping Hotel guest . Just for that reason I don't want to go back to that hotel
Comment from Hotel Management
Nov 23, 2016 by Rodolfo Pacheco / General Manager, Hotel Management
Good morning Sean Soong, thank you so much for writing a review abour your experience, it is so important for us to know about our opportunities and take actions to improve that. We feel so glad that you enjoy the beach, and our location, we are surrounded by exotic nature. Please Mr. Sean we hope you could give us the opportunity to be your host again and show you the real Barceló service. Best Regards
5 out of 5
by A verified traveler from michoacan mx

Hotel muy tranquilo, a la orila del mar.

Posted Nov 21, 2016
Muy agradable, comida muy variada y eventos cada noche , ofrecen cena italiana, japonesa, española, vale la pena hospedarse en este hotel.
Comment from Hotel Management
Nov 23, 2016 by Rodolfo Pacheco / General Manager, Hotel Management
Buenos días Anibal, muchas gracias por tomarte el tiempo en escribir una reseña de tu estancia, es muy reconfortante escuchar que tuviste muy buena experiencia en Barceló Puerto Vallarta y disfrutaste de la comida, los shows y del resort en general. Esperamos verte pronto. Saludos cordiales.
4 out of 5
by A verified traveler from US

Nice hotel. Lots to do!

Posted Nov 17, 2016
The hotel was really nice. We went there on our honeymoon and really enjoyed it. The food was pretty good and the beach was super close. The only downside to it is how far it is from the airport. If you want to look at the tourist areas, this is not the hotel for you. However, if ou just want to relax, this hotel is perfect! Because it is so far, I would recommend booking transportation with grey line ahead of time to avoid taxis.
Comment from Hotel Management
Nov 18, 2016 by Rodolfo Pacheco / General Manager, Hotel Management
Good afternoon Daniel A, thank you so much for sharing your experience at Barceló, we feel so glad that we succeeded exceed your expectations about your vacations, this motivate us every day to give the best. We hope to see you back soon Best regards
4 out of 5
by A verified traveler from Langley

a Sisters' retreat

Posted Nov 16, 2016
Pros: Out of the downtown area, along the coastal highway, near Mismaloya. A great place to relax! Buffet and snack bar had great selections of food.
Cons: Steak restaurant was crummy..thin meat! Entertainment room had terrible accoutics!
Location: Go speak with "Susie" on the beach..she does quick boat trips up and down the coastline areas at great prices!..
My wife, Linda, stayed here for a week with her 3 sisters and a niece. They enjoyed the pools, the snack bar, and several of the specialty restaurants. The rooms were spacious. The staff were friendly.
Comment from Hotel Management
Nov 17, 2016 by Rodolfo Pacheco / General Manager, Hotel Management
Good morning dear Linda thank you for sharing your experience of your staying at Barceló Puerto Vallarta, all of your comments help us to concentrate all our efforts to improve our service and opportunity areas. Please give us the oportunityto be your host again and see you back soon. Best regards
2 out of 5
by A verified traveler

Will not return to this hotel

Posted Nov 15, 2016
Pros: The one person that was the most out standing part of our trip was Oscar Martinaz you will find Oscar in the buffet in the mornings and the snack bar.
Cons: Would rather return to Las Palmes by the sea before i returned here.
First time at this hotel the hotel itself and the room was nice was very surprized and disappointed that there was no free Wifi for a supposed 5 star hotel not even in the lobby cost is 10.00 a day or upgrade for 70$ per person plus a day a get wifi . The alacarte resturants were not good at all the buffet was good but overall had much better food at the 3 star we stayed at in Cozumel the Melia . The bar is extremely small for a large resort bit of a joke really. The maids are slow to clean your room one day we returned at 4pm to find our TIP money gone and the room not cleaned. Manual at the pool bar is a real Jerk refused to get tonic water for us said there was none on the whole resort asked for the manager when he came he said of course theres tonic and sent soneone for it Manual was not happy about this and was very rude to us from them on . Overall would not recommend this hotel if you are looking for a 5 star because it is not a 5 star. If you go to this hotel look for Oscar Martinaz he is the most outstanding employee at the resort you will find him in the buffet in the morning ask for his section and the snack bar during the day Oscar made our vacation much better .
Comment from Hotel Management
Nov 19, 2016 by Rodolfo Pacheco / General Manager, Hotel Management
Dear Guest I would like to say that I appreciate the time you took to share with us your experience. I want to let you know that I feel truly sorry that we could not fulfill your expectations, it is very disappointing. Thank you for pointing out the positive aspects you have found I will congratulate to Oscar for being very professional in his job, on the other hand I really appreciate your suggestions in the areas you observed we have opportunity for improvement as our guest services, I assure you we are taking specific actions to improve and offer you first class quality in our services and hope you can give us a second chance to show you our progress. Please accept my most sincere apologies. We look forward to having the opportunity of serving you, during your next visit to the beautiful Puerto Vallarta