First of all, to start off with a positive, the property from the outside is beautiful and is very tranquil. My girlfriend and I decided to take a mini vacation and thought this hotel would exceed our expectations.
Before the trip, you get messaged by an electronic concierge whom is off site and appears to be sketch. We did not see more than two staff members on the property, whom were not very helpful. They always had an attitude and always contacted the off site concierge to address concerns which easily could be taken care of then and there. The security guard in the front of the hotel was rude and provoked a very minute issue with us, instead of addressing it in a professional manner. Upon us getting there on our first night, the room given to us was incorrect and the staff member at the office told us it was our fault when clearly it was not. The off site concierge contacted us and told us they would upgrade us but we still had to pay a fee. Even though it was an error on their part. The rooms would not be cleaned on a daily basis. It wasn’t until the last day that the off site coordinator asked us if we needed a change of sheets or towels. Even then, it took forever for them to bring us new towels after requested. Also on the last night, we were locked out of our room, had to contact off site concierge so they can contact in house staff to the point where we had to respond to the office to still be blamed on how WE locked ourselves out of the room. I do not recommend.
