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Reviews of Holiday Inn Express Richmond - Midlothian Turnpike, an IHG Hotel

2.5 out of 5
Holiday Inn Express Richmond - Midlothian Turnpike, an IHG Hotel
8710 Midlothian Turnpike, Richmond, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 273 out of 685 reviews" "
Rating 8 - Good. 224 out of 685 reviews" "
Rating 6 - Okay. 104 out of 685 reviews" "
Rating 4 - Poor. 48 out of 685 reviews" "
Rating 2 - Terrible. 36 out of 685 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Gail

Liked: Amenities
The hotel personnel were very nice and friendly.
Stayed 1 night in Apr 2024

8/10 Good

Ada

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Renee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and welcoming, especially the kitchen staff. The breakfast was delicious!
Stayed 2 nights in Apr 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Rosa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the elevator does not work properly
Stayed 1 night in Apr 2024

10/10 Excellent

Karina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.clean hotel
Stayed 1 night in Apr 2024

10/10 Excellent

adan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Melisa, falls church

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On indoor pool
Stayed 1 night in Mar 2024

10/10 Excellent

Emmanuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The room was very comfortable, clean, and quiet. The staff was very friendly and kind. I would definitely stay here again.
Stayed 1 night in Mar 2024

2/10 Terrible

Dani Victor

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

John

Stayed 1 night in Mar 2024

10/10 Excellent

Matthew, Wallingford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast was awesome!
Stayed 3 nights in Mar 2024

6/10 Okay

Kathryn

Traveled with partner
Liked: Staff & service, amenities
The shower had lime stains, the ceiling was falling apart and the curtains had rips in them.
Stayed 1 night in Feb 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great daily breakfast options. Pretty cold mini fridge.
Stayed 5 nights in Feb 2024

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We could hear the conversations people in the rooms next to ours. The water was lukewarm- as in the shower was less than desirable. The water pressure was weak and the water was not hot.
Stayed 1 night in Feb 2024

8/10 Good

Shallai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bonny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Jean

Traveled with family
Liked: Amenities
Wonderful easy and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds & clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room comfy beds
Stayed 1 night in Jan 2024

6/10 Okay

Danielle

Liked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Lesley

Liked: Staff & service
It was fine, no problems, a bit of noise through the connecting door.
Stayed 1 night in Jan 2024

6/10 Okay

stacy

Business traveler
Liked: Amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

Harold

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Stayed 3 nights in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

John

Stayed 1 night in Jan 2024

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend this establishment to family and friends
Stayed 3 nights in Dec 2023

10/10 Excellent

Denise

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Great Stay!
The room was comfortable to include the added amenities of the room such as the Keuring, mini fridge and microwave. Whatever questions we had, the front desk answered kindly while giving the answers needed. This hotel definitely met our needs and would return.
Stayed 2 nights in Dec 2023

6/10 Okay

Jordan

Traveled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Valerie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Good luck
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

mary

Stayed 2 nights in Nov 2023

2/10 Terrible

Brian, Oxford

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Found a few bugs and sheet were dirty. Changed rooms. Worst atay ive had at Richmond. Been going there same times for last ten years..
Stayed 3 nights in Nov 2023

8/10 Good

BRYANT

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Staff was great and friendly. Accommodating Dora was very pleasant.
Stayed 1 night in Nov 2023

2/10 Terrible

Esha

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything in the room was broken, including the lights and there were spider webs everywhere.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 1 night in Nov 2023

4/10 Poor

Carlos

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was run down. The beds were terrible. The sofa couch could not be used. Bath did not drain properly. Couch dirty.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Stayed 1 night in Nov 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Lisa

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Last minute stay
Samantha was great. I booked a double but got a king. She gave us blankets for the couch. The pull out was filthy! The air unit did not work. The bed was hard. The bathroom could use a touch up. If you have to stay here you will survive...maybe.
Stayed 1 night in Oct 2023

6/10 Okay

James

Stayed 1 night in Oct 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience from beginning to the end of my stay.
Stayed 1 night in Oct 2023

8/10 Good

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice facility and very convenient. Very friendly staff. They need to update the rooms, though. The furniture and mattresses and TV’s are dated.
Stayed 1 night in Oct 2023