“I was told upon arrival the hotel had overbooked and although I paid up front for my room at booking there was no room held for me. I was forced at 11pm at night to find another hotel with availability which ended up being over 20 mins away which was another uber ride and by the time it was sorted and I made it to the other hotel it was 1am. I have never experienced this before; the staff approach was brutal with the response being " you will have to find another hotel, we overbook all the time……
“I was told upon arrival the hotel had overbooked and although I paid up front for my room at booking there was no room held for me. I was forced at 11pm at night to find another hotel with availability which ended up being over 20 mins away which was another uber ride and by the time it was sorted and I made it to the other hotel it was 1am. I have never experienced this before; the staff approach was brutal with the response being " you will have to find another hotel, we overbook all the time……
Brandi