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"Desk people were great"

"The sheets were changed but there were no new towels "

"Very friendly staff and hotel is kept very clean. Will definitely stay here again "

"A beautiful art deco age hotel, with a boutique hotel feel. Great staff very friendly and accommodating. A wonderful stay."

"Staff is friendly, easy check in. "

"Our room was so clean and the staff was so kind! The hotel is also in a great location."

"The excellent location was only bested by the welcoming front desk staff!"

"The room was great. Very clean and cozy. The staff was very helpful with questions, and even aloud us an early check in at 12pm with no additional charges. Second time staying and always a pleasure. "

"I was hesitant to stay at this hotel given that I am over 70 and it was clear from the advertising/comments that the main demographic appears to be adults in their early 20s to mid 40s. I am so very glad that I overcame that hesitation and spent three nights at CitizenM Back bay in mid September. First, the location is absolutely perfect—neighborhood is lovely and the T is just across the street. Second, the staff is extraordinary. They are friendly, courteous and very helpful as needed. Third, the room was great. Yes, it is relatively small; however the view over the Charles is gorgeous and they have designed the space very cleverly. You have everything you need—including a very comfortable bed and pillows. Fourth, the public rooms and deck on the second floor are wonderful fun—vibe is great and the artwork is very, very unique (in a good way). Fifth, the breakfast is far superior to any I have had in the US in a decade; it is very similar to breakfasts served in hotels in Europe with eggs, citrus fruit and berries, yoghurt (including vegan), biscuits, cheeses, cold cuts, and so on. Well worth the 14 dollar supplement. So my husband and I are converts and very much look forward to our next stay."