8/10 Very Good! (190 reviews)
AVOID!!!! When we showed up here we were informed they were sold out of all of the king rooms that we booked. Therefore they could not honor it. This was after a day of delayed flights and rough travel. The girl at the desk was basically zero help and not friendly at all. She told us the best they could do was put us in a room with two full beds. She offered to wave the $25 a day fee in order to make up for it…. After standing outside in the humidity on the phone for over an hour, thankfully Expedia was able to rebook us at a nearby hotel where our experience was completely the opposite. I’d recommend that anybody pay the difference to stay at the ritz Carlton. One of the best stay experiences I’ve ever had and the money is worth all the extra amenities provided there. Thanks to Expedia for working with us and making our vacation not a flop! This hotel surely had no interest in our satisfaction.
Reviewed on Jul 21, 2026
