Stingray City Tours

Disappointing Five-Night Stay!! Unfortunately, our stay at RIU Palace Paradise fell far below expectations. Our first room had sticky, slippery floors, a cockroach, and foul-smelling water leaking through the floor. The layout and enclosed balcony were also different from the booking photos. After several complaints, we were moved on the third night, but the replacement room also had wet, sticky floors. The Wi-Fi was unavailable all day Friday, preventing my husband from working remotely. When I left my phone in a taxi, hotel security provided very little assistance despite having cameras; another taxi driver ultimately helped us to locate the driver in During our five-night stay, management never followed up or attempted to address our concerns. Some servers were inattentive, and the advertised resort credit offered little value. Overall, the cleanliness, maintenance, and customer service were very disappointing. Based on our experience, I cannot recommend this hotel

The staff was incredibly helpful but I have to share that when I was getting on the elevator with my two small children ages 9 and 3, the elevator doors began to close and even as a stepped in to push open the doors they continued closing. Understandably this frightened not only me, but my two kids. When we went downstairs to notify the staff of what could've been a horrific situation they shared that someone had notified them of a burning smell near the elevators and that they were conducting maintenance. I am sick to my stomach thinking about what could've happened and am grateful that no one was injured.