Stingray City Tours

The Rui was a good choice for us. We chose the ocean front room and it was beautiful. Bedding and pillows good. Dark out curtains helpful. Housekeeping did a great job. Bathroom shower had a rain head which was great after day at beach. There was some issues with us being able to control the air conditioning so the room was cold, but we never called for assistance so that's on us. Room did have a slight musty odor, but door open took it away. Beach was great. Easily accessible and the beach guys were the best. Umbrella and chairs set up for you. Under appreciated in my opinion . Pool was good too. Clean. The pool entertainment was ok. Buffet was very good for all meals. Decent variety . Making reservations for the other on site restaurants was hard. Did do steak house which we didnt care for. Steak was fatty and didnt taste good. No one seemed to care when we told our waitress. Entertainment at night was fair. The dancers were great but just felt like something was missing. No ATM or store on site. Bring cash for tips. Alot of the cabs only took cash. Some of the staff didnt smile at all. Seemed to be bothered by us. Others were kind. Bring sunscreen. Cost is high in the little stores. Also bring your own tumbler. You can fill it up with water or alcoholic beverages and it stays cooler. I would recommend to others.

Overall a nice trip. Check in was extremely slow. Room was not ready and waited way too long for the room to be ready. Ruined our first day. Room was spacious and clean. Temporary adult pool was ok. Way too many reserved chairs that were not being used. A complete waste when there are not enough chairs to begin with. Just another way for them to make more money. Need a better system for guests who are over 18 to enter the adult pool. Kept telling my daughter every day she could not be there when she is 19. They were not even nice about it even when I showed them her passport. They looked at us like they didn’t believe her. Not cool and was annoying all week. Would not return sorry. Many better places with better service that make you feel like they actually want you there.

Very well appointed condo. Views are incredible. Beach area is small but lovely. Infinity pool was great and perfectly heated. Wonderful pickleball and paddle court that’s surrounded by beautiful foliage and open 24hrs. Staff was helpful and accommodating of our needs for a late checkout.