Will not be back
Posted Sep 28, 2016
Let me start-out with the good--- the inside of this hotel was beautiful, and the beds were comfy. That is what we have come to expect from Embassy Suites.....
The bad--- Our heating/ air conditioning in the room did not work correctly. There was one temperature--- freezing cold! When I called the front desk to inquire I was given a nonsensical story about how the heating system in the hotel doesn't allow for adjustment (or some nonsense). The front desk said someone would be up to take a look at the heater/ wall monitor but nobody ever showed.
More bad--- I don't know if it was just a busy weekend, or if this is the norm, but there were so many unruly kids jumping/ fooling around/ screaming in the pool and hot tub that my kids simply could not enjoy themselves. Myself (and several other) guests complained, but nothing was done to curb this. Every once in a while a staff member would poke their head in, but nothing was ever "handled" that is for sure. These kids could have easily hurt others or themselves the way they were acting. Also, having 10-15 kids (all around 5-10 years old) in the hot tub at one time didn't seem to be a good idea either. But like I said, nothing was done to address it.