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"Convenient for NEC clean rooms , helpful staff "

"Unfortunately I didn't realise there would be so many dogs there, more so with owners that we're inconsiderate. We had a dog wailing and barking from 7pm - 8pm, more of an annoyance than anything, but the same dog was then wailing from 7am - 7.45am on Sunday morning, which was completely inconsiderate, I didn't need to be up at 7am. The hotel itself was nice enough but ruined by some of the guests"

"Great gym!"

"Quirky and relaxing - recommended"

"Stayed here the past few years for crufts. This year was by far the most expensive. Some of the staff were busy doing not a lot, ie putting glasses away instead of serving the large queue of people waiting. We asked if we could take food to the room as we had our dog and was told no and then the staff member behind that staff member said yes they can take food up to the room. I paid (a lot) extra for continental breakfast which wasn’t ‘proper’ breakfast, it was a small tin of Pringles on 1 day only, a mini fridge, a coffee machine & condiments. Upon arrival I had to pay more for breakfast… I also had to pay £30 per night for my dog or leave him in my car. It’s not clear that I had to pay extra for him. The room is fine, clean and the chamber staff are lovely. The room was scorching and the climate control is controlled by the hotel. We followed the instructions for if the room was too warm which was basically open the window (minimal as we were on the 6th floor) and the fan provided was useless, I can blow harder than it blew out air. We won’t be staying next year, it’ll be one of the other hotels which is a shame as we’ve enjoyed our stays previously. "

"The carpet in the room was filthy - does it ever get vacuumed, let alone cleaned? Only one pillow per person and one roll of toilet roll for 3 people for 2 nights! Restaurant and bars on site are very expensive and as the hotel is out, virtually on its own by a motorway junction, there aren’t really any other options. We only ate in the hotel once, the food was below average, overpriced and the service was ‘disinterestment’. The pool is run by a different company which means you need to book. At the time we booked we were not warned that it was being used for swimming lessons, which is fine, I would like everyone to learn to swim. But please let us know so we can book a quieter time for a more relaxing experience. Would I stay in the hotel again? Definitely not. This used to be a very high quality and well run hotel - what has happened to it? 🙁"

"Great place - pool and gym were fantastic. Food was tasty too"

"The staff are lovely. Hotel rooms clean. Issues I had is they are pet friendly so was a lot of dogs in rooms, could hear them barking at night and in the day. Also the room are a little out dated, doesn’t look in good condition although are very clean. The restaurant was 5/10 had a steak was cooked to my request and the food just wasn’t great for me. "

"Overall very good, room was quiet as on a separate corridor which was good. Briefly used the pool but the hot tub was emptied for cleaning"