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Shangri-La Tokyo

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Indoor pool, lifeguards on site
Indoor pool, lifeguards on site
Presidential Suite | Premium bedding, down comforters, pillowtop beds, minibar
Shangri-La Suite | Premium bedding, down comforters, pillowtop beds, minibar

Overview of Shangri-La Tokyo

Shangri-La Tokyo

5.0 star property
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Spa
  • Restaurant
Map
Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo, Tokyo-to, 100-8283

Explore the area

  • Popular LocationTokyo International Forum12 min walk
  • Popular LocationHibiya Park2 min drive
  • Popular LocationTokyo Imperial Palace7 min drive
  • AirportTokyo (HND-Haneda)29 min drive

Room options

About this area

Tokyo

In the entertainment district, Shangri-La Tokyo is in Chiyoda, a walkable area in Tokyo with good shopping. Tokyo Imperial Palace and Tokyo Tower are notable landmarks, and some of the area's popular attractions include Tokyo Disneyland® and Tokyo DisneySea®. Looking to enjoy an event or a game while in town? See what's going on at Tokyo Dome. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Tokyo International Forum - 12 min walk
  • Hibiya Park - 2 min drive
  • Akihabara Electric Town - 3 min drive
  • Tokyo Imperial Palace - 7 min drive
  • Nippon Budokan - 11 min drive

Getting around

  • Otemachi Station - 3 min walk
  • Tokyo Station - 7 min walk
  • Narita Intl. Airport (NRT) - 49 min drive

Restaurants

  • Starbucks - 3 min walk
  • Doutor Coffee Shop - 3 min walk
  • Rokurinsha Tokyo - 3 min walk
  • Hirugao - 3 min walk
  • Tsujihan - 3 min walk

About this property

Shangri-La Tokyo

5-star luxury hotel in the heart of Chiyoda
Located close to Tokyo Imperial Palace, Shangri-La Tokyo provides a roundtrip airport shuttle, a coffee shop/cafe, and dry cleaning/laundry services. Indulge in a massage, aromatherapy, and a body wrap at CHI, The Spa, the onsite spa. The onsite international cuisine café, The Lobby Lounge, features light fare. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club.
You'll also enjoy the following perks during your stay:
  • An indoor pool with a lifeguard on site
  • Cooked-to-order breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
  • An area shuttle, an electric car charging station, and coffee/tea in the lobby
  • Tour/ticket assistance, a front desk safe, and meeting rooms
  • Guest reviews give good marks for the helpful staff and proximity to shopping
Room features
All 200 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning.
More amenities include:
  • Children's dinnerware, children's books, and childcare services
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and bidets
  • 42-inch flat-screen TVs with premium channels and DVD players
  • Refrigerators, electric kettles, and daily housekeeping

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Coronavirus Guidelines (Japan)
Follows standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 3000 per day)
  • Valet parking on site (JPY 4500 per day)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Area shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–10:30 AM on weekends: JPY 3000-5500 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • The Lobby Lounge
  • Piacere
  • Nadaman

Things to do

  • 24-hour fitness center
  • Free bicycle rentals
  • Full-service spa
  • Indoor pool
  • Lifeguards on site
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's books
  • Children's games
  • Children's dinnerware
  • Children's toys
  • DVD player
  • Indoor pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Lifeguards on site

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Day bed
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 42-inch flat-screen TV
  • Digital channels
  • DVD player
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Eco-friendly cleaning products used
  • In-room massage
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
This property automatically enrolls all guests into Shangri-La’s COVID-19 emergency medical coverage at no additional cost from now to December 31, 2022.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of JPY 10000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 33 lbs)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 10000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: JPY 5000 per stay
  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between JPY 3000 and JPY 5500 per person (approximately)
  • Airport shuttle fee: JPY 3100 per person (one-way)
  • Self parking fee: JPY 3000 per day
  • Valet parking fee: JPY 4500 per day
  • Pet fee: JPY 10000 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: JPY 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Shangri-La Tokyo
Shangri-La Hotel Tokyo
Shangri-La Tokyo
Shangri-La Tokyo Hotel
Tokyo Hotel Shangri-La
Tokyo Shangri-La
Tokyo Shangri-La Hotel
Shangri La Chiyoda
Shangri La Tokyo
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri-La Hotel, Tokyo Japan
Shangri La Tokyo
Shangri La Chiyoda
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel
Shangri-La Tokyo Tokyo
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel Tokyo

Frequently asked questions

Does Shangri-La Tokyo have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Shangri-La Tokyo?

As of Sep 27, 2022, prices found for a 1-night stay for 2 adults at Shangri-La Tokyo on Sep 29, 2022 start from $553.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Tokyo pet-friendly?

Yes, this hotel allows dogs (limit 1 per room) with a maximum weight of up to 33 lbs per pet. There's a fee of JPY 10000 per pet, per night. Service animals are exempt from fees.

How much is parking at Shangri-La Tokyo?

Self parking is available for JPY 3000 per day. Valet parking is available for JPY 4500 per day. Limited spots are available.

What time is check-in at Shangri-La Tokyo?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (amount may vary, subject to availability).

What time is check-out at Shangri-La Tokyo?

Check-out is at noon. Late check-out is available for a fee (amount may vary, subject to availability).

Does Shangri-La Tokyo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of JPY 3100 per person applies.

Where is Shangri-La Tokyo located?

This family-friendly Tokyo hotel is located in the entertainment district, within 3 mi (5 km) of Tokyo Imperial Palace, Tokyo Bay and Ueno Onshi Park. Tokyo Dome and Tokyo Tower are also within 3 mi (5 km). Otemachi Station is only a 3-minute walk and Nihombashi Station is 8 minutes.

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 366 out of 452 reviews
5 - Excellent 81%
Rating 4 - Good. 65 out of 452 reviews
4 - Good 14%
Rating 3 - Okay. 15 out of 452 reviews
3 - Okay 3%
Rating 2 - Poor. 3 out of 452 reviews
2 - Poor 1%
Rating 1 - Terrible. 3 out of 452 reviews
1 - Terrible 1%

4.9/5

Cleanliness

4.7/5

Staff & service

4.9/5

Amenities

4.8/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Masato
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/5 Poor

Yuka
Stayed 1 night in Nov 2021

5/5 Excellent

Rodolfo Gonzales
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious room with great amenities. Convenient to train station, shops and restaurants. Only an hour away from Narita by bus and 45 minutes by train from Narita airport. The only thing is breakfast not included with room reservation but lots of choices to go to around the area.
Stayed 4 nights in Nov 2021

5/5 Excellent

Callan
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

3/5 Okay

Verified traveler
Stayed 2 nights in Aug 2020

5/5 Excellent

Verified traveler
Stayed 1 night in Jul 2020

5/5 Excellent

Pang Yuen
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a very nice stay in Shangri-La Tokyo especially our family enjoyed a lot the service in Horizon Floor as well as lobby floor restaurant Piacere.
Stayed 4 nights in Jan 2020

5/5 Excellent

Chris
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as always. Even shipped some bracelets my family left in one of the robe pockets.
Stayed 1 night in Jan 2020

5/5 Excellent

Verified traveler
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities