“Chipeta Lodge is a lovely property with very friendly front desk staff, but our stay was severely disrupted. Our assigned room had a continuous, loud humming noise and severe floor vibrations—an issue the hotel was already aware of.
After waiting over two hours late into the night (past 11 PM), a replacement room finally became available.
Rather than offering a courtesy adjustment or goodwill compensation for the major inconvenience, management applied an unfavorable rate adjustment for the……
“The rooms were very small which my husband and I could have dealt with but the air conditioning unit sitting on the floor next to the bed not only took up a lot of space I couldn't use the drawers because it was blocking them. Not only that when the compressor kicked on it was like a loud generator in the room with us. We noticed all the rooms had these. Not sure why they wouldn't invest in the wall ones that are quiet and save space. Also not a fan of carpet even around the bathroom sink. My……
“The cutest hotel with walking distance to everything! Brittney greeted us on arrival and was extremely helpful! If you want a unique experience this place is for you. Every room was created with an artist touch! We will absolutely be back!”
“The staff were very friendly and helpful. Bed was very comfortable However, the room was outdated, more specifically the bathroom ~ moldy and smelled. I would not take a shower with those conditions. Parking was convenient. The hot tubs were very hard to get into as the seats and floor had a layer of something that made any steps taken extremely slippery and dangerous. If the room was updated and hot spring tubs cleaned more often, it would have been a delightful stay.”