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Eterna Tulum

Property class: 3.5

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You can look forward to a swim-up bar, a poolside bar, and a rooftop terrace at Eterna Tulum. Active travelers can enjoy cycling at this hotel. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a garden and laundry facilities.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe

A modern hotel room with a bed, a sofa, a small kitchen area, and a balcony with plants.

Deluxe

8.0 out of 10
Very good
(2 reviews)
  • 413 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Plus

A hotel room with two wooden beds, a large window with a view, and a ceiling light fixture.

Deluxe Plus

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 413 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite

A modern living room with a round wooden table, two chairs, a sofa, and a built-in kitchen area with a microwave and shelves.

Suite

  • 725 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Plus Pool

A bedroom with a large bed, wooden headboard, bedside tables, and a staircase leading to an upper floor.

Suite Plus Pool

9.4 out of 10
Exceptional
(3 reviews)
  • 725 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Pool

A modern bedroom with a sofa, a bed, a small table, and a view of a stone wall.

Deluxe Pool

  • 413 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Junior Suite Pool

A modern living room with a sofa, a round wooden table, and a dining area with chairs. There is a kitchen area with a microwave and shelves.

Junior Suite Pool

  • 599 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room with Private Plunge Pool

Hypo-allergenic bedding available, minibar, blackout drapes

Deluxe Room with Private Plunge Pool

  • 409 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

DOUBLE DELUXE QUEEN BED

  • Sleeps 4
  • Free WiFi

JUNIOR SUITE KING SIZE BED

  • Sleeps 5
  • Free WiFi

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About the neighborhood

Located in La Veleta, a neighborhood in Tulum, Eterna Tulum is near theme parks and near a boardwalk/promenade. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Playa Paraiso. Xel-Há Park and Holistika Art Walk are also worth visiting. Snorkeling and water tubing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and cave exploring nearby. Visit our Tulum travel guide
Map
Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, QROO, 77760

What's nearby

  • A beach with a palm tree and ocean waves under a purple sky.
    Tulum Beach
    12 min drive - 5.3 miles
  • Ancient stone ruins with a pyramid-like structure, a stone wall, and a sign indicating no photography.
    Tulum Mayan Ruins
    14 min drive - 4.4 miles
  • Hospital de Tulum
    13 min walk - 0.7 miles
  • Holistika Art Walk
    16 min walk - 0.9 miles
  • Dos Aguas Park
    17 min walk - 0.9 miles

Getting around

  • Tulum Intl. Airport (TQO)
    40 min drive

Restaurants

  • Vaivén
    6 min walk
  • El Aguajito Marisqueria
    6 min walk
  • Nüüd Cafe
    8 min walk
  • Italdo Pasteleria
    6 min walk
  • El Camello Jr
    8 min walk

About this property

Eterna Tulum

  • Hotel near Tulum Mayan Ruins
  • At Eterna Tulum, you can look forward to a swim-up bar, a poolside bar, and a rooftop terrace. Adventurous travelers may like the cycling at this hotel. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a garden and laundry facilities.
  • Other perks include:
    • An outdoor pool along with sun loungers and a swim-up bar
    • Bike rentals, a roundtrip airport shuttle (surcharge), and express check-out
    • Express check-in, multilingual staff, and concierge services
    • Outdoor furniture, a front-desk safe, and coworking spaces
  • Room features
  • All guestrooms are individually furnished, and boast comforts such as heated floors and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
  • More conveniences in all rooms include:
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries
    • Wardrobes/closets, heated floors, and kitchenettes

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)

Food and drink

  • A poolside bar
  • A swim-up bar

Things to do

  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Outdoor pool

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • At least 80% organic food
  • Built in 2021
  • Communal living room
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Electrical adapters
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 400
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 2000 per accommodation, per stay
  • Service fee: MXN 20 per accommodation, per night
  • A damage deposit of MXN 2000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 71774021

We should mention

This property does not have elevators
Clothing is optional at this property
Pool access available from 7:00 AM to 11:00 PM
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the swimming pool
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Eterna Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Eterna Tulum pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Eterna Tulum doesn't offer parking.

What time is check-in at Eterna Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of MXN 400 (subject to availability).

What time is check-out at Eterna Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Eterna Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3000 per vehicle applies.

Where is Eterna Tulum located?

Located in La Veleta, this hotel is within 1 mi (2 km) of Hospital de Tulum, Holistika Art Walk, and Dos Aguas Park. Cenote Cristal and Hunab Lifestyle Center are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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