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Gramercy Tulum

3.5 star property
Beachfront hotel with spa services

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Near Tulum Beach, Gramercy Tulum provides a coffee shop/cafe, a garden, and a bar. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a deep-tissue massage, a body treatment, or reflexology. Free in-room WiFi and a restaurant are available to all guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Panoramic Room, 1 King Bed, Balcony, Beachfront

Panoramic Room, 1 King Bed, Balcony, Beachfront | Water view

Panoramic Room, 1 King Bed, Balcony, Beachfront

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Individually decorated
Air conditioning
Premium bedding
Ceiling fan
Blackout drapes/curtains
Private bathroom
Free bottled water
  • Ocean view
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Garden View, Beachside

Premium bedding, in-room safe, individually decorated, blackout drapes

Luxury Room, 1 King Bed, Garden View, Beachside

8.0 out of 10
Very good
(6 reviews)

Highlights

Balcony or patio
Individually decorated
Air conditioning
Premium bedding
Ceiling fan
Blackout drapes/curtains
Private bathroom
Free bottled water
  • Beach view
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Design Room, 1 King Bed, Hot Tub, Ocean View

Design Room, 1 King Bed, Hot Tub, Ocean View | View from room

Design Room, 1 King Bed, Hot Tub, Ocean View

Highlights

Balcony or patio
Individually decorated
Air conditioning
Premium bedding
Ceiling fan
Blackout drapes/curtains
Private bathroom
Free bottled water
  • Ocean view
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Located on the beach, Gramercy Tulum is in Zona Hotelera, a neighborhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. Visit our Tulum travel guide
Map
Carretera Tulum Boca Paila Km. 9.8, Tulum, QROO, 77760

What's nearby

  • Colorful sunset over Tulum beach, Mexico, Shutterstock ID 664142827, Purchase Order: -
    Tulum Beach
    11 min walk - 0.6 miles
  • Paradise Beach also called Playa Paraiso at sunrise - beautiful and tropical caribbean coast at Tulum in Quintana Roo, Riviera Maya, Mexico; Shutterstock ID 747317032
    Playa Paraiso
    15 min drive - 7.1 miles
  • Tulum Mayan Ruins which includes a ruin
    Tulum Mayan Ruins
    21 min drive - 11.0 miles
  • Ven a la Luz Sculpture
    4 min drive - 2.0 miles
  • Las Palmas Public Beach
    13 min drive - 6.6 miles

Getting around

  • Tulum Intl. Airport (TQO)
    67 min drive

Restaurants

  • Ilios | Greek restaurant in Tulum
    2 min drive
  • Rosa Negra Tulum
    3 min drive
  • ARCA
    2 min drive
  • La Popular
    5 min walk
  • Casa Banana
    2 min drive

About this property

Gramercy Tulum

Hotel near Tulum Beach
A coffee shop/cafe, a garden, and a bar are just a few of the amenities provided at Gramercy Tulum. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a deep-tissue massage, a body treatment, or reflexology. In addition to a restaurant, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • A free beach club on site, a 24-hour front desk, and smoke-free premises
  • Massage treatment rooms, scooter rentals, and tour/ticket assistance
Room features
All guestrooms are individually decorated, and boast comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Balconies or patios, ceiling fans, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 120 to 500 for adults and MXN 120 to 500 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Ecotours
  • Free beach club
  • Scooter/moped rentals

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Garden
  • On the beach
  • Picnic area

Spa

  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Iron/ironing board
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per pet, per stay, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 35.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 120 to 500 for adults, and MXN 120 to 500 for children
  • Airport shuttle fee: MXN 3000 per room (one-way)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Los Amigos Beach Hotel Tulum
Los Amigos Beach Hotel
Los Amigos Beach Tulum
Los Amigos Beach
Gramercy Tulum Hotel
Gramercy Tulum Tulum
Gramercy Tulum Hotel Tulum

Frequently asked questions

Is Gramercy Tulum pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of MXN 2000 per stay and a fee of MXN 1000 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Limited spots are available.

What time is check-in at Gramercy Tulum?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Gramercy Tulum?

Check-out is at noon.

Does Gramercy Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3000 per room applies.

Where is Gramercy Tulum located?

Nestled on the beach, this Zona Hotelera hotel is within a 10-minute walk of Tulum Beach and Sian Ka'an Biosphere Reserve. Playa Akun and Ven a la Luz Sculpture are also within 3 mi (5 km).

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Reviews

Gramercy Tulum Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 227 out of 328 reviews
Rating 8 - Good. 53 out of 328 reviews
Rating 6 - Okay. 15 out of 328 reviews
Rating 4 - Poor. 16 out of 328 reviews
Rating 2 - Terrible. 17 out of 328 reviews

Reviews

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Beach, great staff!

10/10 Excellent

Narmina

Liked: Cleanliness, staff & service, property conditions & facilities
Great property and service. Lovely quiet stay as planned
Stayed 4 nights in Jun 2022

10/10 Excellent

Memphis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous tranquil getaway. Steps from the ocean
Stayed 5 nights in Nov 2022

10/10 Excellent

tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not choose a better hotel for our first trip to Tulum, the hotel, the staff, the food, drinks…. everything was perfect
Stayed 3 nights in Oct 2022

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice but the prices are far too high, especially for being low season, drinks at the beach were $18!!
Stayed 4 nights in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location was incredible, in that we were the last hotel property on the beach so it felt like we had the beach to ourselves. Our room was a beachfront bungalow so you could walk out the sliding front door and step onto the beach…Amazing! To make the stay exceptional the entire staff was extremely polite, kind and helpful…you could feel the sincerity. Loved this place and would definitely return.
Stayed 4 nights in Oct 2022

8/10 Good

nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an awesome time at this place, especially because of the staff! Ivy at the reception, you the best, victor at the restaurant, such a hard working and lovely person. Ivy and the rest of the staff thank you from the bottom of our hearts

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Cabana I stayed in! Please don’t do away with Kiin if you upgrade. Ricardo and Ivy were wonderful! We
Stayed 2 nights in Nov 2022

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, Most rooms look the same on the inside so the few pictures on the website are representative of most rooms. THey are all beautiful, The main difference between them is the views.
Stayed 8 nights in Feb 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay in Gramercy was amazing. They even left in my room a beautiful arrangement with a Tequila bottle for my bday. The food in the restaurant really good the customer service great. I will definitely will be back. Thank you guys for an amazing Tulum experience
Stayed 3 nights in Oct 2022

10/10 Excellent

Blas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I just stayed at Gramercy for 3 nights and we had a fantastic time. Johnny and Diego were very nice and extremely helpful. The entire staff was always nice and pleasant. Just keep in mind for those that want to be close to all the action, this hotel is basically the last hotel on the strip. Everything is pretty far walking distance. But not a big deal, there’s plenty of taxis. Besides that great place. 5 stars
Stayed 3 nights in Aug 2022

4/10 Poor

Zsach

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were transferred to Hotelito Azul Tulum and had to argue with personal to receive an equivalent room for the 2nd night. Check out was a night mare.
Stayed 2 nights in Mar 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gramercy is a beautiful beachfront hotel. I felt immersed in nature immediately upon arrival. The staff is exceptionally friendly and accommodating. Thank you to Sonia, the general manager, for always checking in on us, and upgrading our room. Thank you to Renato, at reception, for making sure our breakfast was exactly how we wanted it, especially on early mornings. And a very special thank you to Griselda, our housekeeper, for the laughs, accommodations, and unique and beautiful towel displays. Other pros: jacuzzi outside our room, hammocks all around, saw baby turtles on the shore, and all of the staff is super friendly. There is a cenote across the street where you can swim for free or rent a kayak or paddle board. The Gramercy would definitely benefit from having a pool. We went over to Be Tulum for one day to use their pool because this is off- season and the shore is *covered* in seaweed. They would also benefit from a plow truck to pick up some of the seaweed to reduce the smell. Suggestion: take a refillable water bottle/thermos and fill with bottled water from the room; they charge $8 for bottled water at the Agave restaurant on premises. Please offer more gluten friendly meals in general, especially for breakfast.
Stayed 6 nights in Aug 2022

10/10 Excellent

Grayson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I booked I was impressed with the customer service provided. I was planning a surprise birthday trip for my wife, and they helped make sure everything went GREAT! Personal THANK YOU, to Renato, Johnni, Silvio, Diego, and anyone else involved who helped make our trip special. Before arriving Renato really helped to get things squared away for our arrival, and he seemed to genuinely care it went the way I wanted. They helped set up the room with my wife’s favorite cake, balloons, a towel decor cake, champagne, and even a card. They even remembered the lighter for the candles. They communicated all the way up til minutes before our arrival to make sure it was all set up correctly. Renato personally walked us to the Cenote across the street, excitedly showed us a monkey that had come on property, and constantly checked if we needed anything. Johnni helped with the birthday surprise as well, and with anything we needed from Bikes to last minute massage changes while we were there. It’s the small things that make a difference and Gramercy nailed it. Coffee is brought to your room each morning, room service if needed, etc. the property is beautiful and very well maintained. It’s also down near the other high end hotels in Tulum, so you can avoid the clubs and bar noises at night here. We stayed at another “Instagram” hotel in Tulum, and Gramercy beat them in every category. Only negative is no pool for sargassum season. Thank you we will be back!!!
Stayed 2 nights in Aug 2022

10/10 Excellent

Med Amine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait !
Stayed 2 nights in Jan 2023

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uno de los mejores hoteles de Tulum, desde el staff, la seguridad, la comida y la vista todo fue excepcional.
Stayed 3 nights in Oct 2022

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property at the end of Tulum beach is ideal for intimate vacations but still only minutes from all the parties. The staff is awesome and the beach is perfect!
Stayed 4 nights in Jun 2022

2/10 Terrible

Karim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You will get robbed at This hotel!! Although the staff were really great and place looks amazing I got robbed from my own room at night when I was out Not only that I got two fraudulant charges on my credit card a week after I left (they store your credit card details on paper when you checkin easy for anyone to go and use it) If you don’t believe me check other reviews mentioning the same When I mentioned that I was robbed no one even cared to investigate and try to help
Stayed 2 nights in May 2022

10/10 Excellent

Krycel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alittle further from the action but still a good stay. You will be able to sleep without music pounding in your ears nearby
Stayed 3 nights in Apr 2022

10/10 Excellent

Alyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location just far enough away from the party that you have no noise whatsoever, but close enough to yoga and spas (Yaan is just a 7 min walk away), ice cream and coffee, and right on the beach. The treehouse restaurant KinToh is 20 minutes away, and most of the adventure tours depart from Tulum central, about 30 minutes away. So you skip all the crowds and noise, and everything you would want to venture out to is still very close. It’s a slice of paradise on the beach with a perfectly manicured jungle garden of pathways and hammocks. There’s a very fancy restaurant right next door, just walk down to the beach and turn left. The staff is amazing, everyone was so helpful and kind to us. The restaurant service was wonderful and Carlos and others at reception answered all our questions and brought us whatever we needed. The products in the bathroom are not the usual cheep ones and are large sized so you really can skip on packing shampoo, conditioner, shower gel, and lotion (I have sensitive skin and picky tastes and I liked all the products). I don’t know how but we never saw a bug in the room, Ricardo kept everything very clean. The only thing I’ll say is the airport taxis have so many scams so be sure to book ahead of time and come with the Mexican phone number of your transfer/shuttle company in hand if you don’t book through the hotel. One way costs $100 USD via Canada transfers, but will cost you $212 via airport taxi. That’s exact numbers as of May 2022.
Stayed 4 nights in May 2022

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve enjoyed every second of my stay at this lovely property. Rooms are very clean and comfortable. Five star service!!
Stayed 3 nights in May 2022

10/10 Excellent

Sté

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place to go. The hotel is so amazing. So peaceful … the view, the staff, the room, the food is so perfect. I loved this place and I hope to come back really soon. 😍
Stayed 3 nights in May 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable, friendly staff, every request was granted.
Stayed 5 nights in Apr 2022

8/10 Good

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities
Het hotel is zeer rustig gelegen, nadeel is dat de meeste restaurants en beachclubs niet op loopafstand liggen. Taxi’s zijn extreem duur, 20 usd per enkele rit van 5 minuten. Strand en strandbedden zijn heerlijk. Restaurant is goed, service op het strand langzaam. Kamer is zeer ruim met goed bed en heerlijke douche. Schoonmaak is redelijk. Te weinig handdoeken. Personeel heel erg aardig en correct.
Stayed 8 nights in Apr 2022

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and very relaxing

This was exactly the quiet accommodation and high quality service we were looking for. We chose Gramercy to be at the quiet end of the Tulum hotel area with a high-end feel. We also wanted a very nice room. Gramercy delivered with a large, very clean room and a relaxing quiet hotel. We were delighted with our stay! The on site restaurant also offered great food for all meals with attentive service. We would highly recommend this hotel for other couples considering the area.
Stayed 4 nights in Apr 2022