“We just got back from our family vacation in Traverse City and had a blast! Upon arrival, the hotel SMELLS clean. I know it’s a newer hotel, but they accept animals and that’s a huge deal for me, the smell and cleanliness of a place. Room was neat, clean (little damage/scuffs here and there), lots of little knickknacks in the kitchenette area (and large fridge, dishwasher). Pool was AWESOME, especially having little ones! Breakfast was 8/10, pretty darn good. All in all, I would highly recommend……
“Staff was helpful and nice. Clean property and good breakfast. The only issue we had was the problem with pillows and comforters. Pillows are old not comfortable and comforters are torn. Otherwise we are happy and we had a good time”
“Swimming pool had dirty water, twice i went down to use and the water was dirty. Water had hair floating and dirt in all four corners. Rooms need updating, bathroom door was re-skinned at some time. Window by room heater/ac had fogged up in the glass.”
“Expedia made my reservation but when I called hotel to ask a question they had no reservation in my name. My bank account was charged 108.90 but I never stayed. I'm beyond frustrated. Can't get hotel to answer calls or return calls. Can't get help from expedia. Ugh. Now I'm short one hundred plus bucks.”