“I had a frustrating experience during my stay that came down to a basic service failure. My room included a pull-out sofa, but when I requested an extra comforter so it could actually be used as a bed, the staff refused. Their reasoning was that they “didn’t know” the hotel had pull-out sofas.
That response was surprising and unprofessional. A pull-out sofa is clearly intended as a sleeping space, and providing appropriate bedding should be standard. Instead, I was left without a practical way……
“I had a frustrating experience during my stay that came down to a basic service failure. My room included a pull-out sofa, but when I requested an extra comforter so it could actually be used as a bed, the staff refused. Their reasoning was that they “didn’t know” the hotel had pull-out sofas.
That response was surprising and unprofessional. A pull-out sofa is clearly intended as a sleeping space, and providing appropriate bedding should be standard. Instead, I was left without a practical way……
Russell