Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
This hotel was clean, modern, and comfortable. I loved it! The girl working at the reception desk was very friendly and helpful and took time to show me how to operate the free mineral spa and heated pool on the property. The spa was beautiful and relaxing, and my room was very nice. The hotel is also within walking distance to a cool public geothermal park.
This hotel was clean, modern, and comfortable. I loved it! The girl working at the reception desk was very friendly and helpful and took time to show me how to operate the free mineral spa and heated pool on the property. The spa was beautiful and relaxing, and my room was very nice. The hotel is also within walking distance to a cool public geothermal park.
Marc
Reviewed February 8, 2017Reviewed February 8, 2017
What we most remenber is the unexpected dinner served to us at night , it was very late and the kitchen was closing but we were starving and were offered a fantastic meal by the smiling owner, whose wife happend to be the chef. The rooms are very comforatbale with a nicely equipped kitchenette.
What we most remenber is the unexpected dinner served to us at night , it was very late and the kitchen was closing but we were starving and were offered a fantastic meal by the smiling owner, whose wife happend to be the chef. The rooms are very comforatbale with a nicely equipped kitchenette.
CYNTHIA
Reviewed December 28, 2019Reviewed December 28, 2019
The room was well thought out and worked well for us. The kitchenette was nice, though we didn't cook. The bathroom seemed like it had been updated recently. Our only issue was that it was quite cold in the room and we couldn't make the heat work. There is on-site parking which is always helpful.
The room was well thought out and worked well for us. The kitchenette was nice, though we didn't cook. The bathroom seemed like it had been updated recently. Our only issue was that it was quite cold in the room and we couldn't make the heat work. There is on-site parking which is always helpful.
Mary
Reviewed November 3, 2026Reviewed November 3, 2026
Great experience considering most were not in New Zealand. The attention to detail really shows. Is it a perfect place? No, but they do what they can with what they have. I was very satisfied with the room, staff and everything about the property.
Great experience considering most were not in New Zealand. The attention to detail really shows. Is it a perfect place? No, but they do what they can with what they have. I was very satisfied with the room, staff and everything about the property.
My fiancé and I absolutely loved the black swan hotel!! Such a relaxing environment to unwind after a busy travel day or activities around Rotorua. Would 1000% recommend!
My fiancé and I absolutely loved the black swan hotel!! Such a relaxing environment to unwind after a busy travel day or activities around Rotorua. Would 1000% recommend!
I had a room where 3 of the 5 walls were full windows to the walkway to all the rooms. This gave a lot of light and good views, but also meant anyone could see into the room, so I mostly just shut all the curtains the whole time. Parking was very good, and the room was very large. Shower in bathroom was set up as a jacuzzi-shower, so there wasn't walls keeping the water in the tub very well. Staff was friendly and provided amenities even upon late arrival
I had a room where 3 of the 5 walls were full windows to the walkway to all the rooms. This gave a lot of light and good views, but also meant anyone could see into the room, so I mostly just shut all the curtains the whole time. Parking was very good, and the room was very large. Shower in bathroom was set up as a jacuzzi-shower, so there wasn't walls keeping the water in the tub very well. Staff was friendly and provided amenities even upon late arrival
Ryan
Reviewed February 27, 2024Reviewed February 27, 2024
The location is very convenient, and the property has been newly renovated. The interior is clean, modern, and stylish. The staff were friendly and even offered us vouchers for local activities, which was a lovely surprise.
There were only two minor drawbacks. First, in our room type, all the bedrooms were upstairs while the only toilet was downstairs, which was a little inconvenient, especially at night. Second, the tea bags provided weren't very fragrant.
Other than these small issues,...
The location is very convenient, and the property has been newly renovated. The interior is clean, modern, and stylish. The staff were friendly and even offered us vouchers for local activities, which was a lovely surprise.
There were only two minor drawbacks. First, in our room type, all the bedrooms were upstairs while the only toilet was downstairs, which was a little inconvenient, especially at night. Second, the tea bags provided weren't very fragrant.
Other than these small issues,...
People in the hotel was very nice. Hotel is located in the town centre. You can go to bus centre, shopping streets, several sightseeing places within 30 min walking distance.
No glass/cup in the washing room probably due to New Zealand custom. We took a glass out of 3 glasses from kitchin. Next day, only 2 cups remain in the kitchin. Next day only 1 glass remaind in the kitchin. We claimed this when check-out. They explained us that maid puts glasses in the dish washer in the kitchin...
People in the hotel was very nice. Hotel is located in the town centre. You can go to bus centre, shopping streets, several sightseeing places within 30 min walking distance.
No glass/cup in the washing room probably due to New Zealand custom. We took a glass out of 3 glasses from kitchin. Next day, only 2 cups remain in the kitchin. Next day only 1 glass remaind in the kitchin. We claimed this when check-out. They explained us that maid puts glasses in the dish washer in the kitchin...
Really helpful owners on site, convenient location for what we wanted to see.
Clean cute place.
Not much in the way of restaurants around, 2 options with funky hours in the office season, but good food when open. VERY small town.
Really helpful owners on site, convenient location for what we wanted to see.
Clean cute place.
Not much in the way of restaurants around, 2 options with funky hours in the office season, but good food when open. VERY small town.
Margaret
Reviewed November 5, 2026Reviewed November 5, 2026
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