“If check-in time is 3:00 p.m., the rooms should be ready and available for guests at that time. I checked in at 3:12 p.m., yet the room assigned to me was not ready. I was only able to access my room at 3:57 p.m., nearly an hour after the stated check-in time.
This is unacceptable and does not meet the standard of service I would expect. Guests should not have to wait this long for a room after the official check-in time.”
“Location
Staff did not show how to operate the TV, the AC, the shower head, nor the rusty looking stove.
The store was very old. I was afraid to touch the stove.
There were no disposable cups in the bathroom, for oral care.
There was no complimentary 6 once bottles of water, no box of tissue, no paper towel, or cloth kitchen towel.
The lock on the door appeared weak.
There was floss treader on the bed. I did not use any.
There an uneven step at the top of the first flight of the stairs……
“The lady waiters some of them bad attitude they show discomfort when ask to bring desserts, water etc front desk very helpful one of the lady’s at the pool bar at night was not nice at all the young guy that helps with the luggage very nice well educated I want to thank the lady that looks like is the manager at the Noir restaurant she let us have dinner Friday night very nice women the guy at he barbecue and the skinny guy at the bar very nice people”
“Very cool property with peacocks! Rooms were disconnected from each other which gave a condo-like feel. Very quiet while I was there. Staff were great and helpful in coordinating transportation and giving recommendations for what to do during my stay.”
