“I did not like the fact that the hotel. What's the across the street from another motel? Where the office was located? The management was distant. The the sink
stopper mechanism did not work. We cannot get the tv to turn on. Beds were comfortable. There were plenty of blankets
, fellows worked as well.”
“Very spacious rooms. Even more comfortable bed. Nive big walk-in shower. The only short coming is it's a tad hard to see the entry way since the building is off the street a bit and shares the drive with another hotel. There's a huge shared parking area but it is not completely obvious that it is for both hotels.”
“Room was clean, bed and pillows were comfy, pool and hot tub not available, and haven't been for quite some time. Seem to be short on staff, those that they have seem to be trying hard. Breakfast was ok, food could be hotter, and waffle batter was all liquid one day and wouldn't come out of the dispenser the next. Fresh fruit was good. Grass around the building needs to be cut.”
“Have family in Oskaloosa and stayed here last weekend helping them at their house. Was very impressed with the property. Room was clean, smelled good and had recent updates. Comfortable too. Would stay here again.”
“**Outstanding Customer Service – Thank You, Victor!**
Victor provided exceptional customer service during our stay at Best Western Ottumwa Inn & Suites. He was incredibly helpful, supportive, and cooperative, and went above and beyond to assist us whenever we needed help. His kindness, patience, and willingness to help made a real difference in our experience.
It’s rare to come across someone who genuinely cares about guests and does everything possible to make their stay comfortable and……
“There is not one thing that detracts from how nice this place is and I've traveled a bit recently.
The staff exceeded expectations.. we've gotten so used to people that clearly don't want to be at their job that the smiles, politeness and genuine interest in how our room was surprised us all. We were a big group and everyone in our group said the same thing about the staff. I would return just because of the staff.
So, we were VERY HAPPY with the staff. The area around the hotel was clean and……
“This is an older hotel but dont judge a book by it's cover. The room was clean ( no carpet!)and just what we needed for a quick one night stay. The staff was nice. The only thing I could complain about was the washcloths were on the old side.”