"Bad Sevice! At check-in, I was told I could not get a second key unless I paid $15/day because they thought I might be “hiding” someone. This made no sense since the booking clearly states the base rate is for two guests and the unit sleeps up to six. I was already paying for two people. The issue was never resolved.
Shortly after entering, a housekeeper opened the door without knocking, claiming management sent them to check the room. It felt intrusive.
During my 5-night stay, there was no cleaning, no towel, or linen service, even though other rooms were being serviced. At one point, I found a second key left in my room that was not mine, raising concerns someone had entered without notice.
WiFi was another major issue. While it is advertised, it did not function properly during my stay. I confirmed the password was correct, but the connection was extremely weak and essentially unusable. When I returned to the front desk for help, I was told, without any real effort to assist, that “it doesn’t work” and that it had been an issue for weeks. No solution, timeline, or alternative was offered.
One of the main reasons I booked a two-bedroom unit that sleeps multiple people was for flexibility. I have family on and off the island, and having space for visits or unexpected situations was important. I was not trying to exceed capacity or get anything for free—the room was paid in full before arrival, and other family members had similar accommodations at the same property."
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