Villas in Dana Point

"The front desk was understaffed. No one picked up the phone. You would have to walk down there each time. "

"We went here for our anniversary - the room and staff were fantastic. The patio fire pit is wonderful for relaxing."

"Clean room, some staff and front desk not helpful. Breakfast good but not enough. Cleaner very nice and good service. "

"Breakfast was great. "

"Room was very nice and clean. Amazing view of the ocean"

"parking was good,breakfast was good but should have more choisces "

"Wonderful stay great staff. Some of the arcade games weren’t working, easy to look past with all the other positives at this hotel "

"Was perfect for what we needed, just two bedrooms, a bath, a nice porch with a view, and coffee! The host was very nice and personable. Answered every question promptly even if they had answered before and I missed it. "

"We stayed from 3/26 - 3/29 in rm 303. We normally stay at the other Best Western Plus in town but decided to try this one out. We were pretty disappointed with this location when it came to cleanliness, the plank flooring was very dirty, it's a light brown colored floor, so it seemed clean at first. IMO I think that house keepers skip mopping most of the time since the dirt isn't visible, the floor was extremely dirty, made my feet black. I used a wet piece of tissue paper and a disinfectant wipe and cleaned a section to see how dirty. The next morning I went to the office and expressed my concern, I showed who I assumed was a manager the dirty paper that I used on the floor and requested that housekeeping mop our room while we were out, we returned later, and honestly I'm not even sure if it was done, still dirty when I retested. The room needed painting in spots and baseboards were filthy and also needed painting. The coffee condiment tray wasn't clean. On Saturday, after not getting out on time to get our room cleaned on Friday, we made sure to get out earlier, as a matter of fact the housekeeper was right next door when we left our room, the cart was right outside our door, we returned during the afternoon and found that our room had not been cleaned. We ran out of hand soap and also towels. I have nothing bad to say about the employees that I had contact with,they were very nice and the breakfast was pretty good, they cooked omelets on Saturday and Sunday. "