“First room was unusable due to extreme noise all night, and I only got moved the next day after reporting it. The first night was therefore effectively lost and no refund was given.
Also concerning: the hotel took full credit card details, including the security code (CVV), and wrote them down on a piece of paper, which is unsafe practice.
Overall, poor handling of a serious issue and questionable payment security procedures.
Expedia offered only a small goodwill credit, which did not reflect……
“First room was unusable due to extreme noise all night, and I only got moved the next day after reporting it. The first night was therefore effectively lost and no refund was given.
Also concerning: the hotel took full credit card details, including the security code (CVV), and wrote them down on a piece of paper, which is unsafe practice.
Overall, poor handling of a serious issue and questionable payment security procedures.
Expedia offered only a small goodwill credit, which did not reflect……
Melita