“No breakfast on weekdays…..that was inconsistent with information provided when I selected this site.
Door operation was not good….unable to lock room door when leaving room (okay when in room).
Entering the building……well, the door sticks and makes you wonder IF it will work….
Room was neat and clean….good night sleep is available…..
R”
“I had reserved a 3 night stay. The first night the bed frame snapped in half, the second night was got back into our requested room, and then the third night the support slats in the bed frame had the screws rip through the cheap borderline cardboard particle board the bed frame was made out of. At which point I preferred making the 4 hour drive home over staying another night in the hotel.”
“Breakfast is difficult on weekends in August when facility is booked and navigation and seating can be very challenging especially with lots of young children. Parents usually quite sensitive to control their children. But overall large numbers of people regardless of hour, after 7:30 am makes walking, seating and supplying for staff difficult. Later on one day staff couldn’t get in easily to supplement food. The next day when eggs ran out around 9:15 am a staff member promised more would be……
“First off the website for the hotel is completely wrong and the staff was rude and the room was not properly set up right or clean. The room they gave me when I paid for a hot tub room and didn’t even give me the right room. Don’t recommend at all.😒”
“The key card was barely working I couldn’t change my check out time so now they kicked me out and now I have no where to stay till 2pm… mind you it’s 11am. Took forever for water to warm and toliet had hard time flushing”
“Upon arriving, we were told that Hotel.com had booked us a smoking room. I showed them the e-mail confirmation on my computer only to get remarks such as, "That won't change anything" "It doesn't matter what your e-mail says"... We asked if they could make the change and the lady first said no, and it's not because they were full, just because they got the information that we wanted a smoking room, while never providing any proof that was the what happened. After some negotiation, we were able……